Please select your Team:

2. Please select your Team: • Battle Ship • Candy Land • Clue • Life • Operation • Risk • Scrabble • Trivial Pursuit 10

3. What’s the number of Compliance Technology SWAT Initiatives completed in 2010 vs. scheduled in 2011? • 258 in 2010 and 161 in 2011 • 155 in 2010 and 279 in 2011 • 860 in 2010 and 422 in 2011 • None as our systems operate FLAWLESSLY! $ 10

4. What are the Compliance Basics for 2011? • AUTOMATION, AUTOMATION, AUTOMATION • Compliance is a Top Priority in the System Queues • Lock down as many system fields as possible • EXTREMELY TIME CONSUMING and COSTLY to identify errors and remediate • All of the ABOVE $ 10

5. At what international locations do we have inbound/outbound call centers? • Philippines, Costa Rica, Panama & Argentina • Philippines, Mexico, India & Costa Rica • Philippines & Costa Rica • Chesterfield, Missouri $ 10

6. Ramesh ARS

7. What is the Total Estimated Net Credit Losses for Chase Mortgage from 2007 – 2014? • $18B • $67B • $176B • $899B $ 10

8. One of every five homeowners is in danger of losing their home. How many homeowners is this? (source: Amherst Mortgage Insight, Oct 1, 2010) • 1.0MM to 1.5MM • 7.5MM to 8.0MM • >11MM $ 10

9. Some $2 trillion of the $6 trillion in U.S. mortgages and home equity loans that were securitized from 2005 through 2007 are likely to go into default. What is the estimated loss on those bonds? (source: JPMorgan Securities report, Oct 15, 2010) • $1.1 trillion • $450 billion • $70 billion $ 10

10. What was the dollar size of the Total Industry Mortgages Serviced at the end of 3Q 2010? • $20.2T • $8.75T • 10.5T $ 10

11. Ramesh ARS

12. What was Chase’s Servicing Market Share during the same period? • #3 @ 10% • #2 @ 16% • #3 @ 12.4% $1.3T $ 10

13. What is the size of Chase’s Owned Portfolio? • $244B • $28B • $101B $ 10

14. What were the Total Industry Originations through 3Q 2010? • $550B • $230B • $410B $ 10

15. How much did Chase originate during the same period? • $42.7B • $33.6B • $51.2B $ 10.4% market share 10

16. When you think of your Boss and your Peers, which of the following 5 areas is the one you think we need to improve the most? • Running the business: Conducts business reviews, sets goals & follows up, builds client & service-centered org, executes with urgency, eliminates bureaucracy • Communication: Communicates with transparency, clarity & consistency, provides direct & honest feedback and raises difficult issues • Teamwork & Collaboration: Builds strong partner relationships, proactive and accountable, works across boundaries and builds strong teams • Developing People: Makes talent development BAU, treats people with respect, provides career guidance, recognizes and rewards people • Leadership: Dedicated & determined, engenders trust, acts with integrity, demonstrates humility & shows compassion and drives change by supporting others 10

17. When you think of your Boss and your Peers, which of the following 5 areas is the one you think we need to improve the most?If (A) Running the Business, then pick top 3: • Conducts regular and thorough business reviews of their function • Uses well-organized processes to manage business and solve issues • Establishes clear goals, metrics and follows up consistently • Eliminates unnecessary bureaucracy or activity that does not add value • Sets a high performance benchmark for team • Deal with the facts, regardless of how bad they may be • Challenges the status quo / traditional way of doing things • Builds a client and service centered organization • Seeks out and listens to customer’s/client’s view to proactively address concerns • Executes with a sense of urgency 10

18. When you think of your Boss and your Peers, which of the following 5 areas is the one you think we need to improve the most?If (B) Communication, then pick top 3: • Communicates with clarity of thought and focus • Is open and transparent in his/her interactions • Shares information widely by providing access to key facts and insights • Provides honest and direct feedback on a consistent basis • Raises difficult issues and problems in a timely manner • Is direct and straightforward 10

19. When you think of your Boss and your Peers, which of the following 5 areas is the one you think we need to improve the most?If (C) Teamwork and Collaboration, then pick top 3: • Proactively takes initiative, even if outside of his/her area of responsibility • Collaborates effectively across boundaries and levels to solve issues in a productive manner • Develops strong relationships with partners to effectively run the business (e.g. operations, marketing, finance, sales, products, etc.) • Builds cohesive teams 10

20. When you think of your Boss and your Peers, which of the following 5 areas is the one you think we need to improve the most?If (D) Developing People, then pick top 3: • Incorporates talent discussions into their normal business planning activities • Encourages people to say what is on their mind • Rewards people based on meritocracy • Treats people with respect regardless of their level or role • Helps people navigate their careers at the firm • Shares recognition with others 10

21. When you think of your Boss and your Peers, which of the following 5 areas is the one you think we need to improve the most?If (E) Leadership, then pick top 3: • Demonstrates personal dedication and a strong work ethic • Demonstrates determination, resilience, and tenacity • Takes responsibility for the delivery of his/her agenda • Drives change by helping others to overcome their resistance / concern • Exemplifies the highest standard of integrity and holds his/her team to the same standard • Earns the respect of his/her colleagues • Puts loyalty to the institution ahead of personal agenda • Engenders trust and confidence in others • Demonstrates humility in carrying out tasks • Shows compassion 10