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Public Services Institute: A Catalyst for Change

Public Services Institute (PSI) is a catalyst for change, founded in 1988 by Dr. Roy Church & Dr. Jeptha Carrell. It offers strategic planning, data services, community capacity building, and government collaboration through a neutral facilitation approach. With a mission to enhance organizational effectiveness, PSI provides services at little to no cost, impacting education, workforce development, economic development, and government collaboration. Partnering with renowned experts, PSI has a significant community service contribution. It collaborates with universities, non-profits, and governments to achieve common goals through quality research and facilitation.

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Public Services Institute: A Catalyst for Change

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  1. Public Services Institute: A Catalyst for Change

  2. Establishment of PSI Impetus & Start Up Funding Influence of Kettering Foundation Founding Director, James Kunde, served as Kettering Fellow Others Kettering fellows (early influences) were James Shanahan and Anita Fonte Strong continuation of this work to this day: “Public talk” Neutral convening and facilitation Group processes PSI since worked with other nationally recognized experts like AmericaSpeaks, National Issues Forum, the Harwood Institute, & Public Agenda • Established in1988 by Dr. Roy Church & Dr. Jeptha Carrell • Start up funding provided by • Nord Family Foundation • The George Gund Foundation • The Stocker Foundation

  3. Mission • Utilize the resources of higher education to assist not-for-profit organizations and governments with strategic thinking, planning, decision making, and problem solving through quality, affordable process and research services. • Early offerings: • Board Mentor Program • Training & Development (Elected Officials Institute) • Public Services Internship Program • Facilitation Services • Strategic Planning • Data, Research, & Evaluation Services

  4. Information Arm of PSI Joint Center for Policy Research Secondary data services (census data, labor market information, etc.) Primary data collection Quantitative survey research Qualitative research (focus group discussions, key informant or in-depth-interviews, case studies, etc) Literature reviews Policy analysis Outcome based evaluation services Data, Research, Evaluation Services • Initiated in 1989 through partnership with University of Akron Center for Urban Studies • Focused on areas of national, state, regional, and local policy importance

  5. PSI = Community Capacity Building • Deliberately bringing people together to plan and problem solve • Informing conversations with factual information (using quality data and research processes) • Facilitating community work in a neutral manner • Quality process design to help people and groups find common ground and achieve results • Service to non profits and governments to enhance organizational effectiveness and efficiency • Significant community service contribution at little-no cost to LCCC

  6. Local & Regional Impact Education, Workforce Development, Economic Development, Government Collaboration

  7. Education • 1988-89 • Research, Community Engagement/Education (Ford/MacArthur Grants) • 1993-95 • Research, Community Engagement/Education • 2000-01 • Statewide Research for Ohio Board of Regents/Enterprise Ohio Network • 2008-10 • Research, Leadership Engagement, Civic Engagement, Strategic Planning • Center for Leadership in Education • ReachHigher P-16 as spinoff • LCCC University Partnership • LCCC Skills Max Center • Eastern Gateway CC

  8. Workforce Development • 1996-98 • Comprehensive Analysis (State of Work, the Worker, and the Workplace), & Leadership Engagement • 2006-07 • Regional IT Study for NorTech and NEOSA • Workforce Institute • LCCC RITE BOARD

  9. Economic Development • 1998-99 • Convening/Facilitation of Digital Economy Task Force • 2003-04 • Regional Research, Leadership Engagement • 2005-06 • 16 County Civic & Leadership Engagement (Voices & Choices) • GLIDE • Fund for Our Economic Future • NEO’s 1st Economic Development Plan (Advance Northeast Ohio); Piloted key pad polling, theme team, other tools for the region

  10. Government Collaboration • 1988-89 • Convening/Facilitation leading to 1st formal Council of Government (COG) in Lorain County/PSI Fiscal Agent • 2008-09 • Leadership Engagement for Northeast Ohio Mayors and City Managers Association (Regional Prosperity Initiative) • 2012-15 • Facilitation/Strategic Planning assistance to Elyria Health District and Lorain Health District • Lorain County Community Alliance (LCCA) • Formal resource sharing between districts (Shared Commissioner, Nursing Director, Medical Director) • HUD $4.5M Grant & start up of NEOSCC (Sustainable Communities Consortium)

  11. Community Development • 2003-04 • Market Assessment for Metro Parks & City of Oberlin • Splash Zone Organizational Effectiveness • Strategic Planning Assistance (last few years alone) • Elyria Township • Oberlin Underground Railroad Center • Lorain City • Oberlin City • Lorain County Urban League • Zion CDC • U.S. Fab Lab Network • Lorain County Health District • Elyria City Health District • Team Lorain County • United Way of Greater Lorain County

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