1 / 26

UoL Lync Unified Comms Project

UoL Lync Unified Comms Project. Stuart Brown Head of Central ICT Services June 2014. Agenda. Infrastructure Services Datacentre and Hosting. ULCC. Central ICT Services. Academic Research Technologies. Established 1968 85 staff 300 customers. ULCC services. Software Services

barclay-simpson
Download Presentation

UoL Lync Unified Comms Project

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. UoL Lync Unified Comms Project Stuart Brown Head of Central ICT Services June 2014

  2. Agenda

  3. Infrastructure Services Datacentre and Hosting ULCC Central ICT Services Academic Research Technologies • Established 1968 • 85 staff • 300 customers ULCC services Software Services Application Development and Support Learning Technology Services Hosted Moodle and Mahara Corporate Business Services Hosted Agresso and HR systems

  4. Background • 1600 DDIs • 4 sites closely located • Siemens Hicom 300e from the 90s • Security concerns

  5. Background

  6. Project Timeline 2013 2012 July Aug Sep Oct Dec Mar May June Feb April Nov Mar Apr Jan May June Feb July Product Evaluation Lync Design SOLUTION EVALUATION Project Governance Business Case PROJECT INITIATION & BUSINESS CASE ODG/VCEG approval Formal ITT Negotitations PROCUREMENT Project Implementation Project planning Training Go live DELIVERY

  7. Financial Business Case

  8. Lync Rationale • What is Lync? • Think Skype for Business (with AD integration) • Lync is a good fit because….. • “We need to equip our staff with the tools to facilitate efficient working practices, greater flexibility and collaborative working”

  9. Lync Rationale • Senate House

  10. Lync Rationale • Why off premise? • Why not others? – (Cisco, Avaya etc) • Bigger picture – New approach to working at UoL on the horizon

  11. Lync Rationale

  12. Project Approach • 4 month delivery time! • Dedicated UoL and Supplier project teams • Handsets rather than headsets in the main • “Lync champions” approach to user awareness and training • Communications - All staff presentations, Intranet, drop-ins • Long nights!

  13. Project Management Team • Stuart Brown (Sponsor) + 8 Project Board members • Jake Crittenden (Project Manager) • Adam Lucette (Project Support) • John Barry (Telephone Engineer) + 2-3 Server/Networks resources

  14. Design • Hosted with supplier in datacentres in Lincoln and Salford • 2 x fully diverse 100mbps connections into ULCC Datacentre • Some kit still required on site: • Analogue and Media gateways • Exchange UM servers • Polycom handsets optimised for Lync • Jabra headsets and conference devices

  15. Design • All staff received a Polycom CX600 handset

  16. Design • Webcams and headsets will have to come from Departmental budgets • Lync approved list published £500 £60 £50-80 £50-80

  17. Design

  18. Design

  19. Benefits and Issues to date Benefits • Flexible working starting patterns starting to emerge • Well received by staff who have been trained • £54k saving year on year - £300k over 5 years • Other KPI’s not yet measured (such as IM rates)

  20. Benefits and Issues to date Issues • Call quality issues initially (do need QoS) • A few outages! • User phone frustration • Users not using the full features of Lync to get the most out of it.

  21. Lessons Learnt and other considerations • Does hosted off prem mean no internal resources required? • Allow plenty of time for UAT and training if you want buy-in • Does hosted off prem mean built in DR? • Don’t underestimate cultural change required for success. • Lync is not a full PBX replacement • Ensure you understand how your ICT strategy will fit together technically (not theoretically!!)

  22. Lync and Office 365 integration • Exchange on premise to Exchange online • Exchange Unified Messaging (UM) must move • Seamless IDM and authentication methods • Why not move to plan A4 now? • Who’s the carrier? • Support – 3rd parties still provide the value add

  23. Lync and Office 365 integration - Present

  24. Lync and Office 365 integration - Proposed

  25. Issues • It works but not fully supported by Microsoft…..yet! • You need Exchange Plan 2 for UM at a cost. • Presence across Lync, SharePoint, Office apps not straight forward.

  26. Any questions?

More Related