Unified communications: Lync becomes your desk phone

1. Unified communications:Lync becomes your desk phone Rodrigo Sierra – IT/CS Pawel Grzywaczewski – IT/OIS

2. Agenda • VoIP strategy • Softphone benefits • Why Lync? • Lync features and demo • Unified messaging • IT Pilot 2

3. VoIP strategy • Long-term strategy: • Offer advanced communication services from different domains • Propose a unique number used from a computer or/and GSM • Communication anywhere and anytime • PBX evolution towards IP: • Started back in 2003… • Integration and standardization • Maturity and stability of technologies and companies • Continuity: no service disruption • Alcatel-Lucent campus license: • Financial opportunity to develop IP telephony within the PBX 3

4. VoIP strategy OIS services Collaboration tools Interactions CERN USER Unique number Interactions Mobility Interactions PABX services GSM services 4

5. Softphone benefits • Important in communication: • Contact with another person • Mail • Phone 5

6. Softphone benefits • Important in communication: • Presence verification 6

7. Softphone benefits • Important in communication: • Clear message • Communication with “Help Desk” • What is your name? • Pawel Grzywaczewski • ??????? 7

8. Softphone benefits • Important in communication: • Instant access to important messages • Voice Mail • Also during important meetings 8

9. Softphone benefits • Important in communication: • Mobility • Most of us have a mobile • Conferences, official trips • Roaming charges 9

10. Softphone benefits

11. Why Lync? • Microsoft/Mac compliant • OS evolution will be followed up • Interaction with Office, Exchange… • Mobility • Smartphones compliant • Competences within IT • Maturity • Gateway vendors and Alcatel evolution (SIP) • Beta test for the first Multi-Purpose gateway from Audiocodes • Redundancy solutions for Lync & Exchange • Cost effective for CERN • Support lines already in place • Scalable: • Up to 8500 users and 400 simultaneous calls 11

12. Lync client as a telephone • Lync server delegates all telephony configuration • Preserve CERN investments: • External access & Least Cost Routing • Automatic user provisioning • Internal billing unchanged • Telephony costs supervision • HR & finance tools and reports • Easy user migration: • User keeps his number, rights and billing tools 12

13. Lync / PBX architecture Front End servers IT/OIS Active Directory Monitoring/Archiving server Internal user Exchange 2010 Unified Messaging External user Mediation servers Edge IT/CS Gateways Fire brigade system Audio-conference servers Switchboard PBX Monitoring Provisioning Billing Telephony services GSM services Call centers Lync – internal access Lync – external access Access to voice mail 13

14. Integration 14

15. Lync • 1 Click to phone call, Address Book • Presence • Instant Messaging • Voice Mail on Exchange • On your computer 15

16. How can you use it? 16

17. Presence • Check status and call • If somebody is busy - tag him for the status change 17

18. How it works – demo 18

19. Forward my calls • I’m on holidays but phone calls should be answered • Use Lync to forward to CERN numbers 19

20. Delegation • Somebody else should receive calls? • Somebody else can make a call using your number? • Supported: • Windows client • Delegation to Lync users (not traditional phones) 20

21. Team work • Your “group” receive the call • Define your group (Lync users on Unified Communication) • Set up “Simultaneous ringing” 21

22. Voice mail on Exchange • I didn’t answer a call to me • You missed a call – you will see it in your mail client • Somebody really wants to call you • Voice message is left • You can see/hear it in your Inbox 22

23. Voice mail on Exchange 23

24. How it works? • Let’s check it! 24

25. What is supported 25

26. Devices • You can use any device for audio output/input • We advise: • Windows: Polycom CX 300. • Available in CERN Store catalogue • Mac: Plantronics DSP 655 • Available in CERN Store catalogue 26

27. Mobile client – “beta version” • Lync mobile client: • iPhone • Android • Windows Phone • Manage your “Forward settings” • Presence • Instant Messaging • Calls (no VoIP) • Be careful on Roaming (data transfer!) 27

28. Unified messaging on Exchange • Lync users: • Voicemail on Exchange 2010 • Enabled by default • Traditional phone users: • Voicemail on Exchange 2010 • Activation on demand • Settings configuration: • Outlook • Webmail (OWA) • Call the number: (+412276)71111 28

29. Proposal: two pilot projects in IT • Voice communication on Lync • Pilot project within IT department • People owning a phone number can join (Win,MAC) • Help pages and subscription process on mmm.cern.ch • CERN pays for all calls - private calls via 111 or mobile • Unified messaging (traditional phones) • Pilot project within IT department • People owning a phone number can join • Help pages and subscription process on mmm.cern.ch 29

30. Pilot objective • Objective: • Verify the reliability of the system • Test the solution in real scenarios • Expected results • Performance behavior on a large scale installation • Experience on operation and maintenance • Building an organizational knowledge database • Preparing a CERN-wide deployment • Pilot environment: • 6 months duration 30

31. If you would like to join • Subscribe now! - The pilot will start after Easter • It’s simple – check mmm.cern.ch • Check help pages and FAQ • Verify requirements • Known issues • Don’t throw away your standard phone • Contact service-desk in case of problems • Give us feedback! 31

32. Why to subscribe ASAP? • Easy way to make phone calls • Presence • Instant messaging • Voice mail on your e-mail client • Mobility – no roaming charges (WIFI) • And moreover • Missed call/voice mail notifications • Easy access to call management • We have 10 Polycom CX300 to give away (FIFO)  32

33. Thank you