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In IT Projects and Services

The Magic of Technical Writing. In IT Projects and Services. TECHNICAL. abracadabra. DOCUMENTATION. Place in the Organization. We connect the human to the machine User advocate UI elements included Explaining Business Walking stick We create the image, we sell the company

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In IT Projects and Services

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  1. The Magic of Technical Writing In IT Projects and Services

  2. TECHNICAL abracadabra DOCUMENTATION

  3. Place in the Organization • We connect the human to the machine • User advocate • UI elements included • Explaining Business • Walking stick • We create the image, we sell the company • Packaging of Product/project/services • Marketing Collaterals and other literature • Corporate communications, media • Web content, training material

  4. What Projects/Services? • Software Industry • product enhancement/ dev in parts/ migration/re-engineering/ reverse engineering: NO NEW ISSUES • BPO – ITES and Help Desks • Integration/ Testing • Technology Services • Training Services • Education / Training • Website / Content EVERYTHING UNDER THE SUN

  5. The Challenges • Uncertainties • Unknown target/audience • Unclear USPs • Undefined standards and style • Line of projects/services • Varying levels of service, levels of audience • Unclear (doc) requirements • Undefined role • Short supply • Invisible sources (of info) • Lack of appreciation/help • Shorter time to market • Hence More Work Load

  6. Advantage TW • Unlimited Opportunity • Make Your Own Role • Unique Skills • Communication Skills • Editing Support • Review of Documents • Knowledge Management • Content Development • Wider Exposure • Styles, standards and templates • Domain knowledge • Internet

  7. Set Standards • Holistic Information • Quality of English: change customer perceptions • Help your company get and provide Complete and Consistent information • Styles and Rules • Set writing standards, style rules • Publish them, apply them • Document Processes • Develop Checklists • Evangelize Quality & Clarity • Bring rigor(thoroughness) into content • Customer Orientation

  8. You are the Selling Proposition • Tech Writing Services • Can be a useful entry point • Can build relationships • Cognizant experience • Independent module • Participate • Build internal relationships • Sell your services • Learn from them • Offer Training • Foreign languages

  9. Document to the Question* • (a few points from Bonnie’s STC presentation) • Elicit questions from diverse contacts    • Anticipate and preempt questions * (Apologies to Bonnie Graham)

  10. Thanks … … and You To • Satyam Computer Services Ltd. • Richard Dimock, Dave Fields, and Leonard Koff, peers in NCR Corporation • John Robert Cornell, peer in DST Innovis • All the ‘tech’ colleagues

  11. Who Cares ! Questions Please

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