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Service Strategy introduction

Service Strategy introduction. Author: Michael Nielsen Date: Nov. 28th 2007. Paris BTE platform project. Key focus areas Design For Manufacturing (DFM) Design for Service (DFS) Design for Postponement (DFP). Paris 70 + VC + Push button + 2 mic + 13 battery. Paris 80 + VC

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Service Strategy introduction

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  1. Service Strategy introduction Author: Michael Nielsen Date: Nov. 28th 2007

  2. Paris BTE platform project • Key focus areas • Design For Manufacturing (DFM) • Design for Service (DFS) • Design for Postponement (DFP) Paris 70 + VC + Push button + 2 mic + 13 battery Paris 80 + VC + Push button + 2 mic + 13 battery Paris 60 + Push button + 2 mic + 312 battery

  3. Paris 70 design Today New concept

  4. SWAP process 1/2 • SWAP device: • Subs will get a credit note for each SWAP module returned to GDC CS Credit note GDC Defective modules Defective modules Return note Sub GROC Repaired modules SWAP modules • SWAP module: • One module per model • Modules will be marked with a unique S/N

  5. SWAP process 2/2 • When a defective HI is returned for repair the sub will swap the module locally and then return the defective module to GDC. • Subs will order SWAP modules from GDC and stock them locally. • Subs will receive a credit note for each returned defective module. • Modules will be repaired at a central repair center in China (GROC) and then shipped to GDC. • The cost price for a SWAP module will based on the average cost for a repair in China.

  6. Process overview in subsidiary Inspect PA Order entry Down load profile FDTS Analysis QA Shipping docs packing Diag- nose Repair Casing FDTS Upload profile Mail Open AS-IS 15% 27% 58% TO-BE Reduction = 72% Load S/N

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