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KM 2.0

KM 2.0. Michael D. Kull, Ph.D. AMPLIFI mkull@amplifi.com. About AMPLIFI. Since 1999 Leadership Consulting and Social Media Services Designed first KM university graduate course Top Googled executive education course on Knowledge Retention

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KM 2.0

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  1. KM 2.0 Michael D. Kull, Ph.D. AMPLIFI mkull@amplifi.com

  2. About AMPLIFI • Since 1999 • Leadership Consulting and Social Media Services • Designed first KM university graduate course • Top Googled executive education course on Knowledge Retention • Partnerships with thought-leaders, service providers in and around KM • Clients in Federal Government, Fortune 500 • Original work in digital storytelling, knowledge branding, value narratives, leadership maturity • www.amplifi.com

  3. Agenda • Trends and Drivers • KM Conceptual Model • Social Tools • Key Themes • KM 3.0

  4. Trends • KM 1.0: Knowing What We Know Data warehouses, document repositories, capturing data and information, explicating processes, how to identify, elicit, capture, store, search & retrieve knowledge artifacts and the “right” info. • KM 2.0: Collective Intelligence Collaboration, social networking, social computing, universe of discourse, expertise networks, communities, languaging, cultural narratives and storytelling, how knowledge is socially constructed. • KM 3.0? Imagination, Amplified Virtual worlds, Second Life 2nd Generation, SimScience, Immersive environments, visualization, imagineering, “user-generated digital content” or digital artistry and voice, the Rise of the Creative Class.

  5. Reduced costs Repeatable results Faster cycle times Innovation Disaster recovery Intelligence / patterns Knowledge retention Reduced costs in rehired annuitants Example: NRC Drivers and Value Propositions E.G. Increase in number of retirees with critical knowledge + ? # of annuitants ? Effectiveness of KM capture methods, tools and practices

  6. KM Environments A Conceptual Model Communities Of Practice Collaboration Platform Projects go to Finds Documents stored Links to Document Repositories Expertise Locators Post knowledge Links to Informs Wiki Skills Database Blog

  7. Explanation of Terms and Purposes Community of Practice: The purpose of virtual CoPs is to create an online environment to enable conversation and discussion around topics, methods, and work roles. Collaboration Platform: …to facilitate the creation of documents and other knowledge artifacts as project deliverables. Expertise Locators: …to enable the rapid identification of expertise within an organization based on skill-sets and project commitments. Document Repositories: …to provide a single, searchable database of all types of files that may be used to support future work efforts. Skills Database: …to provide a searchable system where each employee has listed their areas and levels of expertise. Wikis and Blogs: …to provide webspaces for individuals to post their ideas and insights – in some ways blogs are the antithesis of wikis. The main point: KM environments support each another, are synergistic.

  8. Blogs (MySpace) Wikis (Wikia) Podcasts (iTunes) Digital video (YouTube) Social networking (Friendster, LinkedIn) Project collaboration (SharePoint) Communities of Practice (Tomoye) Virtual environments (Second Life) Social bookmarking/tagging (del.icio.us) News aggregation (Digg) What Else is New? Web 2.0 Social Media, Social Networking, Social Computing, Social Tools, Collaboration A recent McKinsey survey found that ¾ of executive respondents plan to maintain or increase their investments in collaboration (Web 2.0) technologies.

  9. Wikipedia

  10. MySpace

  11. YouTube

  12. LinkedIn

  13. Tomoye

  14. Del.icio.us

  15. Digg

  16. Second Life

  17. Second Life

  18. Key Themes • Start at grassroots level • Spiral approach • Encourage breaking down of barriers • Enabling the “universe of discourse” • Allows to get on the same page in terms of language, concepts, knowledge development • Encourage voice over exit • Enticing for the millennial generation • Democratizing • Measures – too soon to tell, but optimistic • NRC story

  19. Diffusion of KM / Enactment

  20. KM 3.0: From e-Gov to i-Gov? Maslow’s hierarchy, redux VOICE KM 3.0 KM 2.0 KM 1.0

  21. THIS is Knowledge Management “The Matrix”

  22. Thank you • Q&A • Feedback and referrals always appreciated. • Contact: Michael D. Kull, Ph.D. mkull@amplifi.com 703-507-2846

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