Gartner…The DOE Laboratory’s Secret Weapon

1. Gartner…The DOE Laboratory’s Secret Weapon

2. Agenda • Purpose: • To introduce the Gartner P.O.C.s for resources to support your goals. • To Gain an understanding of your major initiatives, and the challenges that may prevent you from being successful. This is critical to being effective in a support role. • To create an awareness of the DOE-wide Gartner agreement. • To Communicate Gartner core competencies, support activities to date, and DOE-wide agreement. Version 1.0

3. Gartner analysts advise over 1,000 executives a dayacross 75 countries Those executives tell usexactly what they need… Version 1.0

4. People gain perspective and guidance from five key sources “I use a number of sources to figure things out.” Gartner Client Research • Give me a deep view • Be objective • Help me make decisions • Talk to me Consultants Numbers Financials Statistics Metrics • Know my business • Work closely with me • Challenge my thinking • Explain my options • Give me proof of performance • Compare me with others • Tell me what my results reveal People Colleagues Friends Organizations News Wall Street Journal The Financial Times Trade Publications CNBC • Give me perspective • Keep me current • Push relevant information • Tell me your experiences • Give me frank input Version 1.0

5. The five competencies of Gartner map to the five sources cited by executives “Everything we do fits into The Five.” Bill McDermott, President Gartner Gartner Research Consulting Measurement Community News Version 1.0

6. How does Gartner do it? “Our job isto help clients use technology to do extraordinary things.” Michael Fleisher, CEO Gartner TechnologyMentorship Research We help you understand technology, how it is changing and what opportunities it creates for you and your business Consulting Measurement We help you use that insight to take specific actions that create measurable value We help keep you informed, connected with peers, and moving in the right direction Community News At Gartner, we are mentors for business executives and information technology professionals While we are fixated on understanding the horizon, wealso see the world in great detail Version 1.0

7. Gartner Research Consulting Measurement Community News Research “The range of things they know is quite impressive.” Gartner Client More analysts with more data points than any other research and advisory firm in the world “Community” is now called Core Research Our flagship service offers the widest array of services on earth to help IT and business technology decision makers Helps technology companies deeply understand their markets A new offering that helps business strategists guide and grow their companies Gartner CoreResearch GartnerDataquest GartnerG2 Version 1.0

8. Gartner Research Consulting Measurement Community News Consulting “The only way to get at some of these issues is to spend time with people who have seen them before.” Gartner Client Consultants who combine the rigor of research with the wisdom of practical experience Help CIOs improve their companies Strategy and planning; Design and business case; Assess and evaluate; Implementation planning and mobilization; Performance management; Program management Help IT managers run their departments Assessment and evaluation; Strategy and alignment; Improvement and turnaround; Performance management; Program management Help optimize IT infrastructure Strategy and planning; Design and development; Evaluation and selection; Program management Help recruit, manage, retain people Mission, vision, values; Organization design and work processes; Competency models and career development; Performance management; Rewards and recognition Help manage the delivery of resources Sourcing strategy; Evaluation and selection; Contract development; Deal assessment and improvement Market & Business Strategies EnterpriseSolutions Help technology makers seize market opportunities Market assessment; Business strategy; Go-to-market strategy; Market effectiveness IT Strategy/Management Architecture/Technology HumanCapital Management General AdvisoryServices Help with special challenges Customized services in specialized areas such as emerging technologies, patents, prototypes, and other defensible investments. StrategicSourcing Version 1.0

9. Gartner Research Consulting Measurement Community News Measurement “I couldn’t believe the wasted effort and money we found in my operation.” Gartner Client A variety of data, tools, and services to help you measure, understand, and manage your performance Rapid assessments allow quantitative metrics to be quickly taken and compared with industry peers; provides cost and service comparisons and highlights areas for improvement Decision Tools are Industry standard methodologies to calculate and compare ROI, vendor selection and cost management; helps enable fact-based decisions Performance Management offers expert analysis and qualified opinion on key performance indicators with comparison to the largest and most current IT measurement database A powerful new suite of integrated, web-based tools and services that monitors the current status of a company’s electronic B2B initiatives while giving continuous views of performance. Assessments DecisionTools PerformanceManagement eMetrix Version 1.0

10. Gartner Research Consulting Measurement Community News Community “I guess I’m not the only one facing these types of issues.” Gartner Client Bringing executives together to learn, compare experiences, and solve problems BestPractices ExecutivePrograms ResearchBoard Events gartner.com An international think tank headquartered in New York City, the “RB” is a private research service for CIOs from 100 of the world’s top corporations. Membership is by invitation only. While the RB is an independent organization, it should be part of the community story we all tell Executive Programs provide personalized services to CIOs. Special program directors offer one-on-one counsel at anytime on any issue. Members participate in exclusive research and forums with peers, senior analysts, and EXP researchers Best Practices forums bring managers and senior staff together to solve business problems and improve performance. Facilitators and Gartner analysts help members work together via meetings, web-enabled audio conferences and small web communities Events offers the world’s most comprehensive array of technology conferences for business and IT professionals. Attendees immerse themselves with global thought leaders, peers, and technology vendors to gain actionable advice Today, users navigate the depth and breadth of Gartner content through a powerful web interface. They search for targeted research answers, browse special content to stay current on issues, and explore the range of our services As gartner.com evolves it will play an increasing role in building community among our clients Version 1.0

11. Gartner Research Consulting Measurement Community News News “I catch up on things in a lot of different places: on planes, in my car, home late at night…very late at night” Gartner Client Delivering Gartner insights in new forms to new audiences Using various media to expand on the topics covered in our research. Vehicles to include books, magazines, journals, and audio such as Talking Technology and Talking Business Providing online and wireless communities access to relevant Gartner content. Includes reseller relationships, vendor affiliate marketing programs, and free & licensed news content Supporting news services with prepackaged feature content on a range of topics. Early examples include Viewpoints and TechWatch Publishing ContentAlliances NewsServices Version 1.0

12. Gartner Snapshot Description Product/Service Gartner Core Research Gartner Dataquest Gartner G2 Enterprise Solutions IT Strategy & Management Architecture & Technology Human Capital Management Strategic Sourcing Market & Business Strategies General Advisory Services Assessments Decision Tools Performance Management eMetrix Research Board (Not sold) Executive Programs Best Practices Events gartner.com Publishing Content Alliances News Services More analysts with more data points than any other research and advisory firm in the world Consultants who combine the rigor of research with the wisdom of practical experience A variety of data, tools, and services to help you measure, understand, and manage your performance Bringing executives together to learn, compare experiences, and solve problems Delivering Gartner insights in new forms to new audiences Mentorship Research Consulting Measurement Community News 4,700 Total Associates 700 Analysts 700 Consultants 75 Countries USD$859 million FY2000 Revenue Version 1.0

13. DOE Laboratory Major IT Imperatives • Communicating the Value of the IT Support Infrastructure • Increasing Efficiency • Increasing Effectiveness • Reducing Costs and Expenses • Evaluating Sourcing Strategies • Portfolio Management • IT Investment Management Version 1.0

14. DOE-wide Agreement • Incorporates All Gartner Competencies • Enterprise Commitment is Considered Allowing a Significant Adjustment • for Unlimited Research and Analyst Access • 12 Month Commercial $30,000 • 12 Month GSA $13,500 • 12 Month DOE Laboratory $4,900 Version 1.0

15. DOE Lab Activities • Research Access • Executive Program Memberships • Measurement Programs • Diagnostic Health Check • Help Desk • Application Development • Distributed Computing • WAN/MAN • Customer Satisfaction • Consulting • Government Managed Services Assessment • Business Case Development • Alignment to Mission Support • SLAs • Capital Planning Version 1.0