Standard Work

1. Standard Work

2. Coverage • What is Standard Work? • Types of Standard Work? • How to create Standards? • Simulation exercise

4. Origin of Standard Work The creation of standardize work initially began with the invention & the eventual perfection of interchangeable parts. History Points: Early Venetian craftsmen understood the benefits of standard or interchangeable parts when building ships of war. Eli Whitney, famous for the cotton gin perfected the concept of interchangeable parts when he designed and built muskets for the U.S. army.

5. Definition • Standard work: It is the proclamation of the most waste free procedure, through the best combination of people and equipment.

6. Standard work and Improvement • Consistent process gets consistent results. • Repeatability and reliability lead to continuous improvement.

7. Benefits to having standard procedures in place -- • Consistent quality • Easier to learn a new position • Easier to train new people • Reduces cost • Provides a baseline for improvement • Your expertise and experience is reflected in the standard • Everyone is involved in choosing “one best method”

8. Types of standards • Those based on authority, custom, or consensus that continually evolve over time. • Those based on scientific data or experience that change, but more slowly. • Those based on technical specifications that tend to remain constant.

9. Standards and beyond • Done after the process has been “value-added” and “improved”. • Capture and utilize the “best” method to maintain the “value-added” process steps. • Make it with user-friendly language, pictures, or symbols to communicate the standard. • Build in quality, safety, and expectations into the work

10. Standards and Beyond • People will continually think of ways to improve the way they do their work, so….. • The culture must support creative problem solving if standardization is to be achieved and flexibility of standard work is to be possible.

11. General Examples

12. Standardize coding procedures to correctly capture diagnose for billing and research.

13. Standardize procedures for refilling and placement in a stockroom

14. Others • Standardize procedure for applicant interviews • Standardize checklist for new employee orientation

15. Simulation Paper airplane construction

16. At each table: • One -- data collector • Four to Five-- workers

17. Count how many quality airplanes do you have at your table? What did you find out?

18. Session 1 – Construct 5 airplanes • Using the plain paper • Each worker constructs 5 planes • Data collector • How much time did each worker take to make the 5 planes? Record the average in Session 1 • Count how many of the planes do not look like the picture. These are defects! Record the total. Be very critical ! • Oh by the way --- it has to look like this

19. Session 2 – limited • Lets try this again --- Data Collector distribute 5 sheets to each worker of lined paper. • Construct five airplanes following the instructions provided and new sheets. • Data collectors --- record the time information under session 2. Remember the planes must look like

20. Session 3 – Standardize work • Lets try this one more time --- Data Collectors pick up the Lined and numbered sheets and distribute 5 sheets to each worker. • Construct five airplanes with improved sheets and the following pictures.

21. Fold along diagonal lines

22. Open up and push in from the sides.

23. Creating nose

24. Folding the wings. Fold along the dotted lines.

25. Conclusion: • Symbols, checklist, simple language • Use pictures where possible • Color codes • Same location • Audits