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Service improvement through E-Government

Service improvement through E-Government . Timothy Wheadon Chief Executive Bracknell Forest Borough Council. e-Gov @ Bracknell Forest. 115,000 population Unitary Council since 1998 Turnover £150m ( € 230m) Dynamic, globally significant economy 70%+ residents have web access

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Service improvement through E-Government

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  1. Service improvement through E-Government Timothy Wheadon Chief Executive Bracknell Forest Borough Council

  2. e-Gov @ Bracknell Forest • 115,000 population • Unitary Council since 1998 • Turnover £150m (€230m) • Dynamic, globally significant economy • 70%+ residents have web access - MORI September 2002

  3. e-Gov @ Bracknell Forest:Local Drivers • Developing citizen focused services • Best Value - use of ICT as a key enabler • Budget pressures & MTO’s • Government’s National Strategy for Local eGovernment • Demand and expectation for • electronic service delivery • Strong Political support for e-vision

  4. e-Gov @ Bracknell Forest: Key Components • Members Online • Interactive web site/portal • Content management • Smartcard development • Modernise back office (e-Procurement & new financials) • New ways of working – flexible working • e-Learning

  5. Projects at Bracknell Forest

  6. e-Gov @ Bracknell Forest: Members On-line • Meetings, agendas & committee reports • Individual pages • Members’ allowances • Members’ services • Outside bodies database • Procedural documents etc • Newsgroups • Members’ networked and equipped with a PC & printer • Broadband • LGA ‘councillor.info’ project

  7. e-Gov @ Bracknell Forest:Online/Interactive Services Developed in partnership with Novell: • 24/7 access to services/information • Build on existing relationship and products • Secure access and authentication to personal data • Develop infrastructure, skills, experience • Share development costs • Initial Focus - Council Tax, Rents; payments to secure personalised environment - Planning - back-end integration, UK planning portal, EMS web box - Citizen focused applications - housing repairs, forms etc • Employee and citizen portal bracknell-forest

  8. e-Gov @ Bracknell Forest: Citizen Portal

  9. e-Gov @ Bracknell Forest: Online Service

  10. e-Gov @ Bracknell Forest: Online Service

  11. e-Gov @ Bracknell Forest: Staff Portal

  12. e-Gov @ Bracknell Forest: Personalisation • Select information and services that are of particular interest to you • Receive up to date information • Create your own personal home page which looks the way you want it to and highlights the services you are most interested in • Authentication where appropriate

  13. e-Gov @ Bracknell Forest: Partnership Approach

  14. e-Gov @ Bracknell Forest

  15. The Edge SmartCard

  16. e-Gov @ Bracknell Forest • Over 30,000 loyalty cards deployed • Pathfinder Sixth form attendance (connexions) • School meals • Youth membership • e-Purse • Libraries • Car parking – technically complex

  17. e-Gov @ Bracknell Forest • Sponsorship • Full libraries roll-out – 45,000 cards • Leisure centres – live May 2004 • Truancy scheme plus other quick wins • Investigate transport, homecare & proof of age • Marketing/awareness • Potential for partners and other agencies joint schemes • Delivered national and regional projects • National project phase 1 complete – phase 2 in development

  18. Smartcard National Project

  19. e-Gov @ Bracknell Forest: Edge Card Benefits • Powerful awareness tool • Promotes social inclusion • Seamless local authority boundaries • Attracts central government support and business sponsors • Compliments other projects to create a ‘Smart Community’

  20. E-Government @ Bracknell Forest e-Learning Strategy • South East & National Grid for Learning – schools broadband • Laptop & ICT training for teachers • Interactive whiteboards • BSF “building schools for the future • New networks in all primary schools

  21. e-Gov @ Bracknell Forest: Steps to Success Need to start somewhere • Key Success Areas - Efficiency and Effectiveness - Capabilities - Information - Communication - Performance Management • Consider Three Themes - unlearn ….. - but don’t forget - Information as knowledge • Organisational Leadership

  22. e-Gov @ Bracknell Forest: Integrating e-Government not one-off or self-contained impact on citizens beware the e-Government equation - CO + NT = ENO C = current O = organisation N = new T = technology E = expensive future comparisons will be with private sector

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