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NECPUC Symposium Central Maine Power: Transforming the Customer Experience with AMI

NECPUC Symposium Central Maine Power: Transforming the Customer Experience with AMI. June 11, 2013. Overview of Central Maine Power. Wholly-owned subsidiary of Iberdrola S.A., global Top 5 energy company with 31,000 employees, operating in 40 countries .

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NECPUC Symposium Central Maine Power: Transforming the Customer Experience with AMI

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  1. NECPUC Symposium Central Maine Power: Transforming the Customer Experience with AMI June 11, 2013

  2. Overview of Central Maine Power • Wholly-owned subsidiary of Iberdrola S.A., global Top 5 energy company with 31,000 employees, operating in 40 countries. • Delivers more than 9 billion kilowatt-hours of electricity yearly to 600,000 retail electric customers. • Electric service in central and southern Maine • 11,000 square miles service area • 23,695 miles of distribution circuits • Most-treed state in the United Status • Award-winning utility leader: • JD Power #1 in Customer Satisfaction 7 times • 2 Edison Electric Institute awards for Storm Recovery

  3. CMP’s AMI Infrastructure and Systems Complete YE 2012

  4. CMP’s AMI Benefits Realized # Estimated reads: January 2005-2012

  5. AMI Foundation to Transform the Customer Experience

  6. CMP’s AMI platform supports operational and customer enhancements today and in the future Optimizing AMI: CMP’s Value Glide Path

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