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The Inspiration Triangle

The Inspiration Triangle. Teri Ridler Director of Human Resources SeaWorld Orlando. Engagement = Success. Gallup Data: Companies with Engaged Employees: Have 50% lower turnover Experience 56% higher customer loyalty Have 38% higher productivity Engaged Employees:

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The Inspiration Triangle

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  1. The Inspiration Triangle Teri Ridler Director of Human Resources SeaWorld Orlando

  2. Engagement = Success Gallup Data: Companies with Engaged Employees: • Have 50% lower turnover • Experience 56% higher customer loyalty • Have 38% higher productivity Engaged Employees: • Outperform disengaged co-workers by 25% • Generate 40% more revenue • Take 60% fewer sick days

  3. Engagement How Do You Create An Environment That Fosters Engagement: • Employees are told what’s expected • Employees see the mission of the company lived out every day • Employees are rewarded for progress as well as results • Employees are given opportunities to learn and grow

  4. The Inspiration Triangle Leadership’s Challenge: Keep employees engaged so they will deliver the product Awareness Acknowledgement Education

  5. Awareness SeaWorld’s Core Purpose: “To Inspire others to CELEBRATE, CONNECT, AND CARE For the Natural World we Share through the Power of Entertainment

  6. Awareness Guiding Principles: • Value Each Other as Individuals • Make Each Guest Feel Special • Create Unique Experiences • Deliver Superior Returns

  7. Awareness Communication is Key! • Culture/Values • Individual Expectations • Changes

  8. Education Prepare to Produce: • Job Analysis and Skill Development • Individual Development Plans • Park Events

  9. Acknowledgement Celebrate Successes • Reinforce Consistently • Celebrate Globally • Correct Individually

  10. Inspiration People don’t leave companies, they leave people! People will be more inspired by what you DO than by what you SAY

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