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The Inspiration Triangle: Fostering Employee Engagement for Success at SeaWorld Orlando

Learn how engagement leads to success with lower turnover, higher loyalty, and productivity. Discover tips on creating an engaging environment and the leadership challenge of keeping employees inspired at SeaWorld Orlando.

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The Inspiration Triangle: Fostering Employee Engagement for Success at SeaWorld Orlando

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  1. The Inspiration Triangle Teri Ridler Director of Human Resources SeaWorld Orlando

  2. Engagement = Success Gallup Data: Companies with Engaged Employees: • Have 50% lower turnover • Experience 56% higher customer loyalty • Have 38% higher productivity Engaged Employees: • Outperform disengaged co-workers by 25% • Generate 40% more revenue • Take 60% fewer sick days

  3. Engagement How Do You Create An Environment That Fosters Engagement: • Employees are told what’s expected • Employees see the mission of the company lived out every day • Employees are rewarded for progress as well as results • Employees are given opportunities to learn and grow

  4. The Inspiration Triangle Leadership’s Challenge: Keep employees engaged so they will deliver the product Awareness Acknowledgement Education

  5. Awareness SeaWorld’s Core Purpose: “To Inspire others to CELEBRATE, CONNECT, AND CARE For the Natural World we Share through the Power of Entertainment

  6. Awareness Guiding Principles: • Value Each Other as Individuals • Make Each Guest Feel Special • Create Unique Experiences • Deliver Superior Returns

  7. Awareness Communication is Key! • Culture/Values • Individual Expectations • Changes

  8. Education Prepare to Produce: • Job Analysis and Skill Development • Individual Development Plans • Park Events

  9. Acknowledgement Celebrate Successes • Reinforce Consistently • Celebrate Globally • Correct Individually

  10. Inspiration People don’t leave companies, they leave people! People will be more inspired by what you DO than by what you SAY

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