Telephone Coordinators Meeting

1. Telephone Coordinators Meeting Ben Linder Room February 17, 2005

2. Introduction – Dave Barta Ernestine Phonetic Directory – Eric Fullar, Devlin Gray Conference Calling Options – Lois Johnson Xmobile Extension to Cellular – Eric, Lois IP Phones Plans and Progress – Eric, Devlin Communications Closet Upgrades – Cal Hilkey Cell Phones – Lori Hansell, Dave Video Conf. Update – Dave Electronic Forms – Bobbi Bothel Billing Issues – Mary Wedmore Directory Overview and Updates – Bobbi Agenda

3. Ernestine Numbers • To have your call forwarded - dial 346-0000 • To have the number read to you - dial 346-0001 • To have the email address read to you - dial 346-0003 • To have the extension number of the phone you’re calling from read to you - dial 346-0010 • To correct the pronunciation of your name – dial 346-0000 and press * • Ernestine Help desk - 346-5966 • Ernestine Info http://telecom.uoregon.edu/ernestine.htm

4. Conference Calling Standard Conference Calls • Analog Sets – 3 locations with at least one on campus • Digital Sets – 6 locations with at least one on campus • Cost – Any long distance calls are $.06/minute/location

5. Conference Calling (cont.) Meet-Me Conference Calling • Six parties dialing into a designated campus extension • Access code required for entry • Department can own their own meet-me number or telecom can issue one for temporary use • Cost: Department owned lines: • $25 setup fee • $5/month Temporary Users: • $15/use

6. Conference Calling (Cont.) AT&T (SBC) 800 Meet-Me Calling • Up to 50 parties dialing into an 800 number (International must dial regular Long Distance) • Call Telecom Services to get the number and access code. We need the INDEX for billing. • Cost: $15 setup plus $.08/minute/location

7. IP Phones Plans and Progress

8. Communications Closet Upgrades (Cont)

9. Cellular Telephones Options: WSCA Contract • Verizon – Through Telecom Services – List less 15% (soon to be 19%) • http://www.verizonwireless.com • ATTWS/Cingular – Through Telecom Services – List less 14% • http://www.attws.com • Nextel, Sprint • Problems with T-Mobile • Number Portability • Forms at: http://darkwing.uoregon.edu/~telcom/forms-Form12.htm • Rental Phones • Disposal • Blackberry • The future – 802.11, multi-mode • Contact: Lori Hansell, lhansell@uoregon.edu, 6-1035

10. Electronic Order Forms • Order forms are available at: http://telcom.uoregon.edu/Department-Cord.htm • Order forms can be done in two ways: • PDF : • Fill in online, but must be printed out and faxed or mailed • Word: • Can be treated like PDF -OR- • Save as a template then email completed word document as an attachment to telecom@uoregon.edu

11. Billing Issues

12. Billing Issues (Cont.)

13. Billing Issues (Cont.)

14. Directory Systems Overview • Source – Online, printed, and Ernestine dirctory information is pulled from Banner HRIS • View lists at http://duckweb.uoregon.edu/telecom/dir_review.html • Telecom can change ADDRESS, EMAIL, PHONE NUMBER. All other changes are through forms to HR. • Flexibility on arrangement and information of deparmental listings • Make changes all year. Submit via email, fax, or campus mail. • Changes to online and Ernestine directories downloaded nightly.