1 / 29

Geoff Denman and Jem Wallis

Geoff Denman and Jem Wallis. Is that a good sign? Improving Visual Communications for OH&S in Coal Mines. Emerging Risks Report.

beata
Download Presentation

Geoff Denman and Jem Wallis

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Geoff Denman and Jem Wallis

  2. Is that a good sign?Improving Visual Communications forOH&S in Coal Mines

  3. Emerging Risks Report

  4. “Underwriters take risks every day of their lives, yet many are unaware of the subconscious thoughts that are clouding their judgments. Behavioural Theory tells us there are many unintended filters which distort the way we think about risk. Insurance professionals will benefit by being aware of these biases, leading to clearer thinking and a better management of risk. Lloyd’s believes a better understanding of these issues will be of great benefit to our industry.”

  5. Personality affects perception of risk • Some groups perceive risk differently to others • Attitudes to risk depend how it is presented • Emotion is a driver of behavior • 5. Communication of risk is challenging

  6. Emotion is a driver of behaviour

  7. Effective persuasion is discovering what people already believe

  8. And then playing that back to them in an engaging way

  9. It’s difficult managing and bringing people along with you

  10. We call it - The Insightful Truth

  11. The creative expression is - The Inspirational Truth

  12. Applying this to visual messages in mines

  13. Focus groups in representative Underground and Open-cut mines in NSW and Qld

  14. Angus Place, NSW Springvale, NSW Newlands, QLD (Open-cut) Bulga, NSW (Washery) Western Coal Services, NSW (Washery) Oaky North, Qld Rolleston, Qld (Open-cut)

  15. Audit of existing communications

  16. General ComplianceSigns Have Highest Spontaneous Recall

  17. But no spontaneous recall of other Visual Health & Safety communication

  18. Clutter Lack of Rotation Lack of Relevance Emphasis on Verbal Communication

  19. Explored Health & Safety messages from around the world

  20. What struck a chord

  21. Developing The Insightful Truth 1. A respect for hazards 2. Accidents will happen but are preventable 3. Most accidents caused by human error/poor decision complacency

  22. The Insightful Truth Years of experience and training can be undone by just one moment of complacency or poor judgment.

  23. The Inspirational Truth What ARE you thinking?

  24. 7. Work In Progress

  25. Very positive response • High level of impact and arrest attention • Graphic images • Clear consequences • Simple and clear message • Consistent Main Message Inferred • You need to stop and think • You need to keep your mind on the job (avoid complacency) • In the end your safety is up to you • There are major consequences if you take risks • Confirmation of rotation strategy (every 3-4 months) • “you stop looking at them once they’ve been there a while”

  26. Conclusions Rotation of visual material and messaging quarterly Different OH&S theme each time 2. Make it Relevant Poor decision making Near misses 3. Optimise the execution Link visual OH&S communication with verbal reinforcement Keep it simple 4. Placement and prominence is key De-clutter Site specific audit

  27. Thank-you

More Related