HCM Customer Experience Program organizational readiness

1. HCM Customer Experience Programorganizational readiness Project Team

2. Overview • Organizational Readiness Overview • Preparing for transition • My role • Toolkit Structure • Organizational Readiness Implementation • Samples & Templates • Readiness Timeline • Readiness Checklist • Company presentations via webinars and/or web conferencing • Recommended Approach • Top 10 Keys to Success

3. Overview Organizational Readiness is the process companies go through to prepare for and ensure a successful transition to a new system. • Organizational Readiness Champion: • Help and support all employees: • Become aware of the change • Understand the reason for the change • Provide tools and resources to help employees support the change

4. Human Side It is important to address the human side of technology changes in your organization

5. Why is it important? Why is change management important? SUCCESS Change management focuses on the people needs. By focusing on people, process and culture it leads the company to success.

6. Toolkit Structure • Organizational Readiness Implementation • Toolkit is designed to manage change process • Toolkit Includes: • Samples & Templates • Presentation Materials • Communication Samples: • Brochures • Newsletters • Posters • Videos • Intranet Posting (newsflash) • Implementation Timeline • Survey/Feedback Forms • Recommended Strategy & Action Steps

7. Implementation Timeline

8. Implementation Checklist

9. Recommended Approach • Begin to create awareness in your organization By sending communication materials that can be found in your toolkit • Communicate the company’s vision and goals Help employees understand current state to where company is going • Share knowledge of the upcoming change By setting up training and workshops • Help, support and provide guidance By training all employees on the new system to gain new skills • Use the toolkit materials to guide you in preparing for change Top 10 Keys to Success

10. Recommended Approach • Tailor communication materials to fit your company culture • Use the Readiness timeline and checklist For guidance on when to send communication materials • Send out the FAQs, job aids during the Pre Go-Live phase Provide the right type of support for all employees • Use the surveys to engage employees Communicate these challenges and address them with employees • Take corrective action By putting an accountability system in place Top 10 Keys to Success

11. Delivery & Execution • Send out communication materials during the recommended phases in implementation • Use Readiness checklist and timeline for guidance • Communicate results and share success • Celebrate the wins • Provide support on an ongoing basis • Share Essentials training with all employees • Organizational Readiness videos

12. Tools & Resources • Think about the change you went through in the past • Imagine if this change was communicated effectively and managed throughout your organization • Imagine if you could have played a key role in helping prepare for change and organizational readiness With Essentials training and the Organizational Readiness toolkit, your company will be equipped to prepare, manage and reinforce the transition to Dayforce HCM! http://hcmeducation.dayforce.com/essentials

13. Discussion