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Leadership Communication: How Do Cultural Differences Affect Leadership Communication?

Leadership Communication: How Do Cultural Differences Affect Leadership Communication?. UMUC-Europe Jennifer Lanza HRMN 302. Key Points. Driven by cultural differences, leadership communication needs to: Adopt cultural intelligence in organizational leadership

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Leadership Communication: How Do Cultural Differences Affect Leadership Communication?

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  1. Leadership Communication: How Do Cultural Differences Affect Leadership Communication? UMUC-Europe Jennifer Lanza HRMN 302

  2. Key Points Driven by cultural differences, leadership communication needs to: Adopt cultural intelligence in organizational leadership Create mutual awareness of cultural differences among the staff Enhance leaders’ understanding of the background behind cultural differences Incorporate reconciliation and not compromise in solving cultural issues

  3. Cultural Intelligence The ability to interpret someone’s ambiguous gestures as if you are a his compatriot is summed as cultural intelligence. The knowledge of what works for a group is as vital as understanding the individuals. Detaching one’s self from his culture helps in easily adopting to foreign cultures hence better communication.

  4. Globalization is a harsh reality that can never be ignored in any communication strategy used by leaders both within and without an organization.

  5. Cont’d: Cultural Intelligence Organizations that invest in communications maintain a competitive edge against their competitors. Successful communication requires leaders’ understanding of different: National cultures’ Corporate cultures and Personal values It is not enough to foreign hosts that you understand their culture, it is important that actions show that you have entered their world.

  6. Mutual Awareness of Cultural Differences Information about cultural differences is integral to all stakeholders if effective communication is to be realized. Cultural differences experienced in the communication processes are openly discussed by successful leaders. The entire organization's staff is included in the discussions that dissect all the behavioral and performance effects caused by the cultural differences.

  7. Cont’d: Mutual Awareness of Cultural Differences Successful leadership communication appreciates the importance of mutual trust and commitment. With all the stakeholders being involved in discussing cultural differences in the communication processes, a better understanding is created and a more effective communication process is realized.

  8. Leaders’ Understanding of Cultural Differences Actions to diminish the negative consequences of cultural differences to effective communication is not an effective tool for any leader. A successful leader will understand that for an effective solution for the long term to be created, a deeper understanding to the communication problems as a result of a multicultural environment has to be achieved.

  9. Cont’d: Leaders’ Understanding of Cultural Differences This is due to the fact that behavior can be identified immediately but could never change in the long run. Understanding the origin of the communication challenges together with the staff is a very strategic step towards achieving effective communication in the multicultural setup.

  10. Reconciliation and not Compromise Cultural differences in communication are seen as opportunities for a better communication process by an effective leader. A leader who combines different strengths from different cultures comes up with a new and stronger communication solution rather than a leader who lets cultural values fight then picking on the right one.

  11. Reconciliation and not Compromise Compromise leads to a mediocre solution whereas reconciliation leads to fresh and better ideas.

  12. Concluding points • Successful communication can be achieved by the leaders if they recognize the following four main issues that have been discussed in the presentation: • Adopt cultural intelligence in organizational leadership • Create mutual awareness of cultural differences among the staff • Enhance leaders’ understanding of the background behind cultural differences • Incorporate reconciliation and not compromise in solving cultural issues

  13. Reference page • Banutu-Gomez, M. (2011). Global Leadership, Change,Organizations, and Development. California: iUniverse, 2011 • Bosma, T. (2007). Effective Leadership Practices in Cross-cultural Conflict Resolution: A Qualitative Study. Illinois: ProQuest. • Christopher, E. & Mosakowski, E. Cultural Intelligence. Harvard Business Review. 2004, 82: 10, p139-146. • Gaal, M. (2007). Cross-cultural Comparison of Nonverbal Communication and Culture. Illinois: ProQuest, 2007

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