Learning & Development Best Practices at Bank Alfalah Limited

1. Learning & DevelopmentBest Practices at Bank Alfalah Limited By: Sirajuddin Aziz CEO Bank Alfalah limited October 19th 2010

2. Bank Alfalah Limited today • Total number of branches 385 (Dec 2010) • 5th largest bank of the country asset wise • Pioneer in the ‘free forever’ credit cards industry • Employee base of 9500

3. Our singular key strength We pick out the unique ones and polish them to a shine!

4. Learning is embedded in the cultural fabric of Bank Alfalah ltd- Our fortes! • The only financial institution in the industry with the largest and most state of the art training facilities • Best trained banking resources being churned out from Bank Alfalah- something acknowledged by our competitor banks • The only financial institution which has been approached by other sectors & financial institutions to avail our learning services • The best Management trainee program in the industry

5. Learning is embedded in the cultural fabric of Bank Alfalah ltd- Our fortes! • One of the most coveted department where people would like to come & work • Learning not only at the finger tips but also in the employees’ tv lounges in the comfort of their homes! • Every year 5600 number of people are trained • We challenge our own learning endeavors through regular tests of our field resource!

6. Learning is embedded in the cultural fabric of Bank Alfalah ltd- Our fortes! • Bank Alfalah is like a corporate university, from being trained by a trainer to being trained at your PC • Not a banker until developed on technical, self & humanitarian fronts as part of training • Bankers encouraged to learn from tolstoy, Sun Tzu, Jack Welsh in addition to picking up SBP’s prudential regulations • Career long learning!

7. How do we perform the miracles?? ???

8. Welcome to the Learning & Development centre

9. Infrastructure • A dedicated floor for learning activities • Three state of the art learning rooms which can accommodate 180 trainees at one time • Video conferencing facilities to connect with trainees in Lahore, Islamabad, Peshawar saving significant cost per annum • A state of the art library • Computer lab • Games/dining area to cultivate the physical self!

10. A quick peek at our learning factory!

11. Our super learning team

12. Learning through multiple intelligences • Class room based learning • Mentor programs • CBT learning • Video based learning • On-the-job trainings • E-modules • Library based learning • Web conference learning • University exchange programs

13. The crux of our forte • We have a total of approx 80 courses being offered in a year • Every employee is to compulsorily go through minimum 4 days of training in a year • Trainings attended in a year have a weighting in the appraisal and impact the final increment being awarded • Total number of trainings in a year are 210 • A rigorous follow up on training imparted is done to gauge the training effectiveness • We liaise with the field constantly to tailor programs according to their needs

14. The crux of our forte • Class room based trainings are being complemented with the ‘Learning Portal’ • We have also introduced CBT and video based learning to facilitate employee learning at home or in their free time • Employees are encouraged to borrow books from the library and develop themselves on many facets • Trainers and instructors are available on online forums to address queries of employees through real time chat mediums during office hours. • Regular tests are conducted of middle and senior management to assess the quality of imparted and applied learning

15. The crux of our forte • Inter-branch quizzes are arranged to motivate people to learn and cash prizes are awarded to the winning branches • A generous investment is made on development of people through competent external trainers in the industry • We have a comprehensive LNA system whereby managers and senior management can nominate their team members for future courses • An exhaustive training evaluation system is in place for assessing the quality of training imparted by our in-house faculty • Learning Council headed by the Co-chairman Central Management Committee, and includes the CEO endorsing top management support

16. We constantly re-invent ourselves! • ‘Mind your language’ program • ‘Groom yourself for success’

17. Our signature MTOs program • Comprehensive training program is tailored for our MTOs who are picked up from the finest business schools of the country and from abroad after a rigorous recruitment process • The Learning centre is part of this immaculate selection process end to end • The MTOs undergo a thorough training program of one year which includes on the job training & class room training as well • Community building is part of grooming them to become bankers

18. A glance at the MTO development

19. Learning is never out of style! Despite cost cutting drives in today’s recessionary times our learning expenditure has increased by x% Learning is something Bank Alfalah just cannot compromise on, no matter what the circumstances!

20. Thank you