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AGTA Presentation Best Practices

AGTA Presentation Best Practices. SuperShuttle Tampa Best Practices. What Makes SuperShuttle Tampa a Best Practice Model. Company background Airport partnerships Reservations Technology Ticketing Consolidation Continuous improvement. Company Background. Been in service since 1983

stephanie-cross
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AGTA Presentation Best Practices

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  1. AGTAPresentationBest Practices

  2. SuperShuttleTampaBestPractices

  3. What Makes SuperShuttle Tampa a Best Practice Model • Company background • Airport partnerships • Reservations • Technology • Ticketing • Consolidation • Continuous improvement

  4. Company Background • Been in service since 1983 • 19 markets and 25 airports • Fully owned by Veolia(October 2006) • Over 1000 12 passenger vans • Over 200 Sedans(ExecuCar) • Transports over 8 million passenger a year

  5. Airport Partnerships • Ticket booths • Staging area • Loading zones (4) • Air conditioned waiting areas • Sole provider to geographical area

  6. Reservations • Central reservations office(Tampa & Phoenix) • 11,000 calls a day • 6,000 reservations a day • 24/7 • Web reservations (3,000 per day)

  7. Technology • SuperShuttle Dispatch System (SDS) • Map routing • Auto dispatching • Multiple fleets • GPS tracking • Manage by exception

  8. Map Routing

  9. Van Dispatching

  10. Manage By Exception

  11. Call Out Feature • Take cell phone numbers • Driver initiates call to guest • Call is acknowledged by system • Auto message delivered • ETA • On location

  12. Where’s My Van • Centralized • Res gets vehicle distance upon inquiry • Computer communication to local office • Elimination of phone traffic

  13. WMV Look Up Screen

  14. Ticketing • Airport has provided booths and waiting areas • Ticketing system has rates locked into system • Selling a ticket initiates reservation • Dispatch then groups/routes reservations • Turn by turn directions for driver

  15. Ticketing/Airport Dispatch

  16. Turn By Turn Directions

  17. Management Tools • Real time information • Use of Nextels • Daily on time performance • Daily airport wait time reports • Monitor passenger traffic

  18. On Time Performance Report

  19. Wait Time Reports

  20. New Improvements • Auto routing (May 2007) • Kiosks (June 2007) • Relocate Phoenix Rez Center (July 2007) • Tampa Rez Center expansion (Sept. 2007) • Consolidated complaint resolution (Aug 2007)

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