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Contextualised Coaching and Mentoring Module 2

Skills for Life Improvement Programme. Contextualised Coaching and Mentoring Module 2. Skills for Life Improvement Programme. The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners. Objectives.

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Contextualised Coaching and Mentoring Module 2

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  1. Skills for Life Improvement Programme Contextualised Coaching and MentoringModule 2

  2. Skills for Life Improvement Programme The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Objectives To enable participants to: • enhance their coaching and mentoring skills • set up coaching or mentoring programmes • use tools to support the coaching and mentoring process • make Skills for Life developments sustainable and embedded within the fabric of organisations.

  3. Skills for Life Improvement Programme The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Learning outcomes By the end of the session, participants will have: • applied the principles of coaching and mentoring in their organisation • further developed the skills needed to coach others towards improved performance • explored coaching and mentoring tools • developed coaching and mentoring in the context of their organisation • outlined how they can put into practice a coaching and mentoring system in their organisation.

  4. The Learning Curve Skills for Life Improvement Programme x Unconsciouscompetence‘I know that I am good. I don’t think about it any more’ Learning x Consciouscompetence‘I know that I am good, and I understand why’ Unconsciousincompetence‘I don’t knowthat I don’tknow’ x Consciousincompetence‘I know that I don’t know’ x Time

  5. Skills for Life Improvement Programme The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Critical incident technique • Describe the situation… • What did you do? Recall your actual behaviour. • What did the learners do? • What were your thoughts and feelings? • What was the result? What happened? • What factors can you identify which enabled it to be a successful experience?

  6. Skills for Life Improvement Programme The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Action learning • I am part of the problem… • The problem is part of me… • I am part of the solution. • The only person I can truly change is myself. • If I change myself, changes in others must follow.

  7. Skills for Life Improvement Programme The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Review of action learning sets • How did it feel to be the mentor or the coach? • How did it feel to be the person having the problem solved – coachee and/or mentee? • What are the links in action learning sets to coaching and mentoring? • How can action learning sets be used in your organisation?

  8. Coaching tools

  9. Blank wheel

  10. Job performance wheel My timemanagement Satisfied with my jobperformance Staying organised Timely with my duties and projects Staying on top of my emailand voice-mail Get alongwith colleaguesand clients Satisfied with my team participation Clear aboutmy role and duties

  11. Management wheel Decision making Communication Risk taking Results Team development Managingchange Strategic planning Customer service

  12. + - + The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners - Time management Priority Reactive Proactive

  13. Helping and hindering behaviours + - + The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners - Willingness Ability

  14. Insights intoorganisations

  15. Four organisation structures POWER ROLE o o o oo o o oo ooo o ooo oo o oo o oo o o o o oo oo oo oo o o o oo o o o o o oo o o o o oo oo o ooo oo oo o o oo o oo o o o o o o oo o oo o o o o o oo o o o o TASK PERSON

  16. Cultural web The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners SYMBOLS POWER STRUCTURE STORIES RITUALS, ROUTINES ORGANISATION STRUCTURES CONTROL SYSTEMS

  17. Change

  18. Perceptions of change The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners + Imposed Chosen -

  19. Skills for Life Improvement Programme The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Four factors for success • Pressure • Vision • Capacity • Action

  20. Four Factors for Success in change

  21. Action Planning

  22. The Skills for Life Improvement Programme is delivered on behalf of the Quality Improvement Agency by CfBT Education Trust and partners Action planning for results Outcomes + What will happen if you don’t take action? What will happen if you do take action? _ + Action What won’t happen if you don’t take action? What won’t happen if you do take action? _

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