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James Connolly Memorial Hospital Dublin, Ireland

James Connolly Memorial Hospital Dublin, Ireland. 379 bedded, Acute General Hospital, North west Dublin 264,000 population Diverse populations: Romanian, Bosnian, African countries, Russian, Arabic. Challenges:

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James Connolly Memorial Hospital Dublin, Ireland

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  1. James Connolly Memorial Hospital Dublin, Ireland • 379 bedded, Acute General Hospital, North west Dublin 264,000 population • Diverse populations: Romanian, Bosnian, African countries, Russian, Arabic. • Challenges: • Staff frustration in providing health care, migrant and ethnic minority patients difficulty in accessing care. • Communication/languages barriers/low literacy • Cultural issues

  2. Subproject C in James Connolly Memorial Hospital • Cultural Competence Training Structure • Four model depts identified • 10-hour programme (LBI adapted) • Provided in four modules: Feb 18th- April 8th 2004 • Two programmes • 22 staff participated. Facilitating factors: Staff enthusiasm Training schedule Experiential learning Barriers: No medical staff recruited Staff release for training Cultural competence as a priority

  3. Cultural Competence Training course content: • Defining/understanding concepts of culture & diversity • Exploring changing demographics/global context/migration • Exploring cultural self/own culture • Defining cultural competence & relevance to health care • Cultural significance of food • Origins of racism as a form of discrimination • Exploring the importance of linguistically appropriate services

  4. Impact of Cultural Competence Training • 75% participants very satisfied with the training • Increase in participants self-rated • Knowledge • Awareness • Skills • Comfort levels in cross cultural encounters • 91% participants felt that the training had either “quite a lot” or “very significant” impact on their everyday practice. • 75% increase in staffs interest in issues of cultural competency

  5. Thank you

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