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Lync Customer Panel

EXL224. Lync Customer Panel. Hosted by Mario Tevanian & Selvan Loganathan UC/Lync Technical Specialists. customer. Adelaide City Council Griffith Hack Office of Environment & Heritage,NSW Superpartners. What this session is about and most importantly not about.

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Lync Customer Panel

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  1. EXL224 Lync Customer Panel Hosted by Mario Tevanian & SelvanLoganathan UC/Lync Technical Specialists

  2. customer Adelaide City CouncilGriffith HackOffice of Environment & Heritage,NSWSuperpartners

  3. What this session is about and most importantly not about

  4. Contact Centres for Lync • Aspect • Genesys • Geomant • Interactive Intelligence • Zeacom • Altigen Communications • Prairie Fyre • Clarity Connect

  5. Lync redundancy across Datacentres

  6. Lync Standard Edition

  7. Lync Mobile clients Iphone Android Windows Phone

  8. Lync Client for IPAD

  9. Polycom VC room integration to Lync • HDX and RMX native integration to Lync • Click to video call from Lync • Within your own organisation • Video call external Polycom VC

  10. Introducing change - OEH

  11. Roll out & Adoption Kit for Lync • http://lync.microsoft.com/adoption-and-training-kit/Pages/default.aspx

  12. Monitoring Server reports

  13. Call diagnostics

  14. Peer to Peer reports

  15. Lync Security whitepaper • http://www.microsoft.com/en-us/download/details.aspx?id=2729 • Trustworthy by Design • Trustworthy by Default • Trustworthy by Deployment

  16. Federation – Collaborate with your partner organisations & reach out to consumers AOL Yahoo Gtalk XMPP Sametime

  17. Q & A

  18. Related Content • EXL314 – Lync 2013 Architecture Wed 13:45-15:00 • EXL316 – Lync 2013 Meeting Improvements Wed 17:00-18:15 • EXL321 – Lync 2013 Deployment Thur 8:15-9:30 • EXL224 – Lync 2013 Customer Panel Q&A Thur 13:45-15:00 • EXL325 – Lync 2013 Voice Improvements Thur 15:30-16:45 • EXL231 – Demystifying Integration of Lync to PBX Fri 8:15-9:30 • EXL334 – Lync 2013 Enterprise Networking Fri 13:45-15:00 Lync Demos – Microsoft Booth

  19. Track Resources • Download and evaluate Exchange 2013 Preview Download and evaluate Lync 2013 Preview See and test drive Exchange and Lync in our Customer Immersion Experience Centers Get a Lync Business Value Assessment • Get an Exchange and Lync Technical Briefing

  20. © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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