Foundation Trust Membership Campaign

1. Foundation Trust Membership Campaign Induction for Red Team Recruitment Team Maria Fox, Membership Manager, University Hospitals Bristol NHS Foundation Trust, 0117 342 3763

2. Explain why we need to recruit members • The Trust is accountable to the local community and patients. • The Trust is committed to recruiting ………………… new Foundation Trust members. • Membership is reported to our independent regulator, Monitor.

3. Aim of the recruitment campaign • To sign up public and patients as Foundation Trust members of our hospital Trust • We need to recruit ……….. members during this campaign.

4. Membership eligibility • Public members live in ……………………… Or • Patient members …….. (list criteria) • Age for Members are aged ….. years old and older.

5. Explain the Benefits of Membership • Members can tell us what they think of services in their hospitals ie diabetes, hospital food, Art and Play, teenage health care, new spaces and what they look like, children’s services, etc • Invitations to member events • Receive a Members Newsletter • Competitions (new members are entered into a prize draw) • Youth Council • There’s no commitment and it helps the hospital • Free membership.

6. How to sign up the public and patients • Make yourself known to staff in the vicinity of the area that you are working • Show your authorisation slip • Engage people in the area in a conversation • Do not approach unaccompanied children, engage their parents • “Hello” My name is ….I work in this hospital and we are a NHS Foundation Trust….. • If you sign up a new member, give them a thank you letter.

7. Be Aware of Sensitivities People may be…… • Worried about their consultation/diagnosis • Late for their appointment • Feeling unwell • Stressed if they have been waiting some time • Distressed • Confused • Angry about some aspect of their/their relatives care

8. Do not approach People who appear to be: • Visibly upset • Visibly unwell • Under the influence of drink or drugs • Obviously confused

9. Difficulties which may arise • Complaints: • Refer to staff in the area, if none available direct to PALS and provide complaints leaflet • Questions about Foundation Trust: • Use FAQ’s, direct to website, phone line, briefing sheet • Clinical questions: • Refer to staff in area • General questions: • Refer to staff in area or take a note of question and someone will contact them

10. Where to recruit & availability • In the public and outpatient areas of our hospitals. Do not go on wards. • Your availability and location will be co-ordinated by the Membership Administrator • Agree in advance each day: • Start and finish times • lunch breaks • coffee break

11. Map of the Trust

12. Resources • Authorisation form • T shirt • Bag • Clipboard • Pens • Map • Membership application forms • Thank you letter for joining • Membership information sheets • Frequently asked questions • Complaints leaflets • PALS leaflets

13. Evaluation • At the end of each half day/session return the FT Office. • Discussion and feedback on: • Area covered • numbers signed up • receptivity of people • tactics which worked well and those that didn’t • any issues which arose • learning points