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ARAMARK Sports Entertainment Facility Services Capabilities

Service and Expertise. 11519406090100's1803507001,000's1,8002,50070,000120,000250,0003,500,00011,000,00030,000,00060,000,00070,000,000Unlimited. individual initiative needed to make a differencenational and state parkscountries with ARAMARK operationsconvention and civic centersconference centersballparks, arenas

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ARAMARK Sports Entertainment Facility Services Capabilities

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    4. One Partner One Voice Conversion Custodial Landscaping Plant Operations-Engineering-Maintenance Needs Assessment Commissioning Energy Management Integrated Solutions Provider LEED and LEED-EB Accreditation

    5. FORTUNE—Ranked #1 10th Consecutive Year ARAMARK ranked among the top three in the Diversified Outsourcing category and the fourth time we have been #1 in our industry. Rated #1 in seven of the eight key criteria: Innovation Financial soundness Use of corporate assets Ability to attract and retain talent Quality of their management team Quality of the products or services offered to clients Social responsibility to the community and the environment

    6. Client Partners

    7. Client Partners

    8. ARAMARK’s Facilities Client List Qwest Field and Event Center (Seattle, WA) Safeco Field (Seattle, WA) Petco Park (San Diego, CA) Coors Field (Denver, CO) Denver Coliseum (Denver, CO) Red Rocks Amphitheater (Denver, CO) City of Denver Theater District (Denver, CO) Invesco Field (Denver, CO) AT&T Center (San Antonio, TX) Minute Maid Park (Houston, TX) Reliant Park (4 venues) (Houston, TX) City of Houston Theatre District (Houston, TX) George R. Brown Convention Center (Houston, TX) McCormick Place (Chicago, IL) Navy Pier (Chicago, IL) Paul Brown Stadium (Cincinnati, OH) Memphis International Motorsports (Memphis, TN) Fenway Park (Boston, MA) Lincoln Financial Field (Philadelphia, PA) National Aquarium in Baltimore (Baltimore, MD) Walter E. Washington Convention Center (Washington, DC) Riverbanks Zoo and Botanical Garden (Columbia, SC)

    9. International Operations

    10. Facilities Organization Chart

    11. Training Customer Service Guest Relations Building Fan Experience Knowledge Skills Position Descriptions Equipment/Supplies Certification (CIMS) Safety Chemicals Equipment

    12. F.O.C.U.S. Training Enhance the guest experience through targeted staff training…

    13. Value-Added Service Use of Technology ISIS Pro ARAMARK proprietary Computerized Maintenance Management System (CMMS) Industry leader in utilizing CMMS in custodial environment Accountability Benchmarking Preventive Maintenance scheduling (equipment and projects) Supply Chain Management Tennant – Obtaining Most Efficient Equipment ECOLAB – Low-cost, Effective “Green Seal” Cleaning Products SCA – Recycled Paper Products Waste Management

    14. Continuous Quality Improvement ARAMARK sets high standards of performance to ensure that we meet your cost and quality requirements On a consistent basis provide best-in-class service Key performance monitoring programs: Post Event Inspections and Reporting Documentation of Inspections and Follow-Up Hand Off Shift Meeting

    28. Our Facilities Team In Action Focus on Innovative, Environmentally-Friendly Solutions to Facilities Management ‘Green Book’ – Customized Green Program SOP Focus on standardization, implementation plan, and performance-based metrics Use Innovative Products – where applicable “Green Seal” products (cleaning chemicals, soaps, etc.) Use Green Cleaning Processes and Equipment Appointed to CIC/APEX Green Meetings Council – Meeting Venue Standards Committee LEED and LEED-EB Accreditation Support Partner with the Environmental Protection Agency

    29. Seamless Management Daily Transition Meetings Leadership Communication Aligned Common Aspiration Comprehensive Understanding Post Event Cleaning Process Follow Up Inspections Programs Conversion Experience No Surprises Unified Passion

    30. Why ARAMARK? One Partner Depth of Resources Sports, Entertainment and Convention Experience Local Presence Supervision Training Recycling Continuous Improvement Communication

    31. Conclusion We are committed… … to our ENVIRONMENT in providing you with an innovative, comprehensive, and efficient “Green Program” … to our OPERATIONS TEAM in creating a clean, safe, and green-friendly working environment … to our CLIENT PARTNERSHIPS in providing them with innovative solutions and strategies to effectively meet and exceed expectations … to your CUSTOMERS in providing them with the ultimate guest experience

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