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Ionix Findings & Recommendations for Citi Management Summary

Ionix Findings & Recommendations for Citi Management Summary. Action Item Status. Host Reporting Status. Overall, 83% of hosts reporting correctly (up from ~55%) EMC provided multiple custom scripts to address EMC onsite/remote resources fixed as many hosts as possible

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Ionix Findings & Recommendations for Citi Management Summary

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  1. Ionix Findings & Recommendations for CitiManagement Summary

  2. Action Item Status

  3. Host Reporting Status • Overall, 83% of hosts reporting correctly (up from ~55%) • EMC provided multiple custom scripts to address • EMC onsite/remote resources fixed as many hosts as possible • Remaining hosts require more extensive remediation by Citi • Citi change request process engaged to fix one at a time • ECC recommends moving to ECC 6.1 instead, avoids touching the servers twice • Root cause of many host problems identified • Domain name not in sync • Hosts resolve to different sources with different names • NIS+ is being decommission, by is still configured on some hosts • 70+ domains in Citi, multiple non-reconciled name services • Multiple Network Interface ports used for traffic load balancing • Each Network Interface Port provides a different FQDN • Next steps • Agents upgraded to ControlCenter 6.1 • Implement EMC’s configuration to bind all agents to a single TCP/IP

  4. Where Do We Go From Here? • EMC Recommends Upgrading to CC 6.1 with Update Bundle 7 • Supports latest V-Max features • Address Citi host agent deployment issues • New native install package, developed to meet Citi requirements • Challenges • Upgrading to CC 6.1 • EMC will provide design support • 328 hours required to support changes required for V-Max reports • Citi Needs to Maintain ControlCenter • Until rollout of 6.1 Agents is complete, existing issue will linger • After rollout of Agents, problems can be worked effectively by Citi and EMC • Regardless of Whether Citi or EMC Hired to Perform the 6.1 Upgrade • EMC recommends you hire Ray Callaway as a Resident • Co-Lead they Citi as lead the Upgrade to 6.1 & Post implementation tuning and tweaking • Estimated 1008 hours total

  5. Citi 6.1 Rollout

  6. Citi Use • Citi usage consistent with other companies • Reporting • Chargeback • Host filesystem utilization • However, other large customers aren’t using ECC for DB utilization • Some reporting challenges are related to this • EMC recommends using database vendor tools for this • Combine the data in the Citi master reporting database • Longer-term issues • Current database design (DSS) future-proofs reporting • Upgrades required rip-and-replace • ECC 6.x supports older agents, speeding upgrades in-place • Next-gen product includes Business Objects technology for reporting on a single combined database • EMC recommendation for site staffing • 1 resource each to manage each of the 7 major instances

  7. Potential Additional Use Cases Used by other large customers, and recommended with CC 6.1 Business cases need to be reviewed by Citi

  8. Customer Service Changes

  9. Summary Reporting Customer Service & Customer Support EMC Ionix engagement will continue Continue to review open Citi SRs Continue to work closely with Ray Callaway Continue to discuss next-gen SRM with Citi Citi to participate in early views / betas

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