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Opalis Product Overview

Opalis Product Overview. Name Title Microsoft Corporation. System Center Server Management Suite. Service Manager. OpenView Operations. Remedy Action Request System. Integration. Automation. . Orchestration. What Does Opalis Do?.

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Opalis Product Overview

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  1. Opalis Product Overview Name Title Microsoft Corporation

  2. System Center Server Management Suite Service Manager OpenView Operations Remedy Action Request System Integration Automation . Orchestration

  3. What Does Opalis Do? IT Process Automation (ITPA), also known as Run Book Automation (RBA), is the ability to orchestrate and integrate IT management tools through workflow • Helps meet strategic IT goals through improved service delivery • Replaces manual, resource-intensive, and error-prone activities • Typically cross multiple IT components, disciplines, and silos

  4. How Are Customers Using Opalis? Incident Management Virtual Machine Life-Cycle Management Change and Configuration Management • Automate provisioning, resource allocation and retirement • Extend virtual machine management to the cloud • Orchestrate incident management and resolution • Integrate across monitoring tools, service desks, and configuration management databases (CMDBs) • Scale automated configuration across platforms and tools • Ensure reliable change with intelligent workflow branching Integration for some System Center Products to be released in 2010

  5. Data Center Automation Use Cases • Identity Management • Infrastructure Security Management • ITIL Facilitation • Incident Response • Incident Enrichment • Event Management • Problem Management Reconciliation • Change Management • Configuration Management • CMDB Consolidation/Federation • Virtual Life Cycle Management • User & Service Provisioning • Closed Loop Compliance • Data Refresh/Publication • Infrastructure Remediation • RBA – Task Automation • Server Maintenance • OS Maintenance • File System Maintenance • Database Maintenance • Service Maintenance • Backup/Recovery Maintenance

  6. Incident Triage Process - Manual ü Service Desk 2 Monitoring Service Desk 1 Test & Diagnostics Configuration Management Infrastructure

  7. Incident Triage With Automation Service Desk 2 Monitoring Service Desk 1 ü Available Available Event Details CI & Effected Service Data SD1 Incident Details SD1 Incident ID SD2 Incident ID SD2 Incident ID Fault Verification Diagnostic Results New Event Details SD1 Incident ID SD2 Incident ID • Workflow + Data Bus Diagnostic Results Run Diagnostic Verification Result Verify Fault CI & Related Service Data Lookup CI Test & Diagnostics Infrastructure Configuration Management

  8. Opalis Integration Packs **Roadmap 2010

  9. Why Opalis • IT Process Automation can reduce costs, simplify management and optimize resourcesthrough: • Multi-vendor integration, no rip & replace or vendor lock-in • Pre-built activities & workflow processes to speed time to value • Publish and subscribe data bus to share data and initiate tasks within the silos • Configuration of workflows is done without coding or scripting • Intelligent workflows with rule-based branching

  10. The Opalis Components Opalis Integration Server 11 Workflow Designer Operator’s Console Data Store Action Servers GUI (Design, manage, report) (Store process logic) (Run processes) Process Catalogs Automation Platform Integration Packs

  11. Demonstration

  12. Questions?

  13. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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