Navigating the Next IT Revolution

1. Navigating the Next IT Revolution James L. Hilton University of Virginia

2. Navigating the Next IT Revolution • IT consumerization • The economics of aggregation • The dual nature of IT’s role in serving our institutions

3. Part I: IT Consumerization I’ve looked at clouds, from both sides now, From up and down, and still somehow It’s cloud illusions I recall. I really don’t know clouds at all. Joni Mitchell

4. What is "cloud?" Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. NIST definition of “Cloud” Having secure access to all of your applications and data from any network device. Wikipedia definition of “cloud” A proxy for IT consumerization and the economics of aggregation.

5. IT Consumerization • In the beginning, was the mainframe and institutional control was very high. • Then came the PC and control remained within the institution, but distributed throughout institution (the rise of desktop support and multiple copies). • And now cloud--sort of like mainframe, but hosting happens outside the institution. New control challenges and opportunities. Focus shifts from technology to data control and policy.

6. If technology is available with or without us… • How do we continue to shape/control behavior given that we no longer control access to technology? • How should we design networks and data policies for a world where we have to assume that devices are compromised? • How do we deal with EULAs and the problems they create for users and institutions? • How do we navigate the inherent tension between compliance and consumerization?

7. Some things we are doing at UVA • Policy • Education • Procurement • Technology

8. Part II: The Economics of Aggregation

9. Benefits of Aggregation • Capitalizing on significant economies of scale. By aggregating across multiple institutions, it should be possible to drive the operational costs per user significantly lower than they are likely to be for a single institution. • Increasing efficiency through standardization. By focusing on aggregation/implementation above the level of the individual campus, we should be able to leverage standardization in ways that benefit operational efficiencies and the bottom line. • Increasing interoperability and associated capacity for collaboration. By aggregating demand and associated operations above the level of the individual campus, we will create a technical environment that is easier to navigate across institutions . • Streamlining the contracting process. It should be possible to negotiate a master agreement rather than dozens of one-off contracts, thereby saving institutions and vendors time and resources.

10. What is our history of leveraging economics? • Spotty at best • Networks—a big win • ERPs—the $5 Billion clean miss • Digital preservation—a poster child for scale • Commodity services—reply hazy, check back later…if we still have jobs

11. Part III: The Two Faces of IT

12. Roll Credits