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The Evolution of Search

The Evolution of Search. The Evolution of Modern Search and the future of Microsoft Search in Bing.

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The Evolution of Search

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  1. The Evolution of Search The Evolution of Modern Search and the future of Microsoft Search in Bing

  2. Twitter: @Rockett_15HOU365 Community PresidentHOU365 Saturday Houston ChairCo-Owner Houston PowerApps & Flow UGNational SpeakerHouston, TxJohnny is a passionate evangelist who attributes his professional experiences, technical expertise and real-world SharePoint and Office 365 experience with organizations. He served 10 years in the U.S. Navy serving on 2 Aircraft Carriers (USS Eisenhower & USS Nimitz) as an Electrical Work Center Supervisor. He graduated from the University of Phoenix of Houston in 2011 with a Bachelor of Science degree in Business Information Systems. Johnny has been working in the SharePoint community for the last 9 years. Johnny Lopez

  3. Agenda • Evolution of Search • Classic Search Experience • Modern Search Experience • Bing Search Experience

  4. “ “ “ Hang on, I think it’s on my hard drive… or was it OneDrive? Maybe it’s on SharePoint instead? “ “ Can you share that PowerPoint you presented yesterday? I need to find the most current industry research data for this client proposal. “ “ “ “ I need directions to Building 92 for our meeting. “ Mark is no longer here, where can I find his project files? Where did I put that document I was working on? I can’t find our health insurance claim form. Who is Peggy’s manager? “ “ “ “ “ “ We all struggle finding information…

  5. Why do we struggle? • Inundated by too much data and content • Searching at work is frustrating • Our expectations have changed

  6. Why is searching at work frustrating? Users are faced with multiple, distinct search experiences: • Context and application-switching to find information • Each entry point has a different search UX • Results are partial,and inconsistentacross applications and there are just too many results to dig through to find the right one.

  7. How much is too much? 44 • Stored in multiple locations: • Company intranets • Cloud services • SharePoint • OneDrive • Line of business applications • On-premises servers zettabytes of data by 2020 76% of data is unstructured

  8. Our expectations have changed… • We want searching at work to be as easy as searching the web • We want results that are relevant and personalized • We want answers to our questions, not just more links

  9. As a result… 20% • of our time at work is spent just looking for information • That’s 1 day a week lost per employee! No wonder companies have spent billions of dollars building custom solutions to try and solve this problem.

  10. Internet Search vs Intranet Search • When you search on an INTERNET • You are looking for news, music, how-to, cultural information • When you search on an INTRANET • You are looking for relevant business content, documents, how-to, and enterprise specific information • What does that mean? • Our search on the INTERNET is more of a general topic and we are looking for more broad results. • Our search on the INTRANET is more specific to things like company policies, Time off, applications, or company procedures. 

  11. Top 10 Search Engines • Google - Offering everything from image searches, map searches, news searches, etc. With impressive keyword relevancy and a continuously improving search algorithm, it's easy to see why Google is still the reigning champ. • Bing - The Microsoft powered search engine prides itself on being a "decision engine" by offering search suggestions on the side column and providing extra search options. • Yahoo - While Yahoo has been suffering as of late, it's still a classic and a popular search engine. • Ask - Clean layout and handy results grouping. • AOL Search - AOL continues to be used, primarily by people who still use AOL. They're out there somewhere. • DogPile - the once alternative to Google is getting a comeback and is a great alternative to bigger search engines. • Duck Duck Go - Doesn't track your search history and is avoids spammy sites. • The Internet Archive - This search engine lets users travel back in time to see how web pages looked in years gone by. A very fun search engine to play around with.

  12. Classic SharePoint Search

  13. Search Components • Crawl and content processing • Index • Query processing • Search administration • Analytics

  14. Search Architecture

  15. Best Practice for classic search is to use Metadata • Manual Classification • pre-defined taxonomy-based using Term Store and content types • Users are lazy • Required fields are sometimes problematic (documents with no checked-in version) • Automatic Classification • Custom Entity Extraction (on-premises only) • pre-defined taxonomy-based using Term Store and content types • Machine-learning, e.g. Cognitive Services for images

  16. Microsoft Search: Intelligent search for the modern workplace One simple search across Microsoft 365 and your enterprise Search that’s consistent and familiar, from within any app you’re using Microsoft Search Intelligent search that personalizes results to you and your work Ability to search from any device, anywhere

  17. Microsoft Search features Built on the Microsoft Graph and using Bing technology, Microsoft Search gives your employees the ability to easily find: Files: Contextual and relevant files on SharePoint, OneDrive for Business, and more People: Someone’s role within the company, what they’ve been working on, org charts, and ways to contact them Teams conversations: Bing is the only entry point that surfaces Teams and Yammer conversations for users Sites, answers and resources: Curated bookmarks help them navigate quickly to internal sites and tools, while Q&A’s give them quick answers without additional clicks Groups: Office 365 groups by name or by members, then browse shared content Locations: Addresses, maps, and directions to company buildings

  18. Simplicity: A single, purpose-built enterprise search tool to replace multiple solutions Microsoft Search benefits ROI: Maximize your technology investment – Microsoft Search already comes as part of your O365 and M365 subscription Productivity: Information employees need is at their fingertips and can be found quickly. No more workplace disruptions by employees asking each other for help Knowledge management: Important information and IP can still be found by everyone,no matter how your business changes over time Security: Work searches by your employees are protected – General Data Protection Regulation (GDPR) and Tier C compliant

  19. Powering Microsoft Search: Microsoft Graph ACTIVITY CONTENT CONVERSATIONS Understanding the connections between you, the people in your organization, and the work you do at the company. INSIGHTS ME TRENDING ORGANIZATION GROUPS CHATS REPORTS DOCUMENTS EVENTS DEVICES SHARED CONTACTS EMAILS PEOPLE TASKS COLLABRATION

  20. Modern Search Experience

  21. Search Breadcrum

  22. Microsoft Graph + Bing = Personalized, intelligent results CONVERSATIONS CONTENT heidi hurdle – SENIOR CONTENT PM he INSIGHTS ME ACTIVITY PUBLIC REPOSITORIES TRENDING RESEARCH ARCHIVES ORGANIZATION GROUPS CHATS PROFESSIONAL & SOCIAL NETWORKS REPORTS DOCUMENTS EVENTS DEVICES WEBSITES VIDEOS SHARED CONTACTS FINANCIALMARKETS TRENDING INFORMATION EMAILS PEOPLE TASKS COLLABRATION + Microsoft Graph

  23. Microsoft Search in Bing A familiar and easy entry point to Microsoft Search Bing delivers work + web results with just one query Enterprise-grade security for your company and employees

  24. Microsoft Search in Bing is a familiar and easy entry point • For most people, searching from the browser address bar is already an ingrained habit • Fastest way to start your search • Saves clicks navigating from resource to resource • Always available • MSB extends your enterprise search to every user in your organization already using Bing • Bing query share*: US 24.7%; Germany 21.7%; UK 18.2%; France 14.1%; Canada 20.2%; Australia 14.8% • No additional training is required – everyone already knows how to search on the web * ComScore Dec 2018. PC query share on Bing.com and Microsoft sites.

  25. Microsoft Search in Bing delivers work + web results • Research a customer, competitor or technical issue and get results from both internal documents and info on the web – in one view. • Discover an internal resource you didn’t know about. For example, a web search for “day care” returns local day care results – but also what day care support your organization provides. • Don’t know where to start? Microsoft Search in Bing provides the broadest possible view of information to help with your query.

  26. Microsoft Search in Bing provides security • Inside your organization: • Azure Active Directory (ADD) sign in required to view enterprise results  • Respects file permissions and privacy settings so employees can only see content they have permissions to see • Tier C and General Data Protection Regulation (GDPR) compliance provide security and privacy protections.  • On the Internet: • Enhanced security measures provide additional protection for your employees’ searches • Enterprise searches are anonymized and not used for autosuggestion training or for personalized ads.

  27. Microsoft Search roadmap: Future* Extensibility Connectors Automated Q&A Acronym and topic extraction Available now Microsoft Search in Bing Microsoft Search in Office.com header Microsoft Search in online app pages SharePoint mobile app Outlook search improvements Unified admin portal Coming soon* Microsoft Search in Office apps Microsoft Search in Windows Microsoft Search in Edge Next-gen search relevancy People and expert search Floor plans * As of 4/1/2019 New features will be rolled out to various entry points over time, this roadmap should not be viewed as a commitment schedule for upcoming features or releases.

  28. Next steps to using Microsoft Search admin.microsoft.com MSB public preview customers that enabled prior to 4/30/2019 can continue to use bingforbusiness.com/admin 1. Check that Microsoft Search is enabled, and sign in to the Admin Center. If it’s not enabled, request help from your CSM. Get more tips on planning your content 2. Enhance the experience with bookmarks, Q&A, and building locations. Download the Adoption Kit 3. Get the word out by utilizing the communications plan and templates available to you in the Adoption Kit Learn how 4. Make it easy for your users to access Microsoft Search by configuring your company’s default search engine

  29. Resources Websites: https://www.bing.com/business/explore https://docs.microsoft.com/en-us/microsoftsearch/features https://aka.ms/MicrosoftSearch/Adoption Tech Community Search Forum https://techcommunity.microsoft.com/t5/Microsoft-Search/bd-p/MicrosoftSearch Blogs https://www.microsoft.com/en-us/microsoft-365/blog/ https://techcommunity.microsoft.com/t5/Microsoft-Search-Blog/bg-p/IntelligentSearch_DiscoveryBlog

  30. Thank you!

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