Student Housing & Hospitality Services Report to AMS Council Student Housing and Conference Services Food Services

1. Student Housing & Hospitality Services • Report to AMS Council • Student Housing and Conference Services • Food Services • (+ Student Housing and Conference Services UBCO & Child Care Services UBCV) • Jan 23, 2013

2. Integral to meeting the objectives of Place and Promise: the UBC Plan. • Student learning; Community Engagement; Aboriginal Engagement; International Engagement; Outstanding Work Environment; Sustainability. • Maintaining and managing university residences at both campuses. Providing student development and student service programs for outstanding residential and student learning experiences. • Providing quality food and friendly service in warm, welcoming and innovative environments that enhance the campus experience and sense of community for students, faculty, staff and guests to UBC. • Providing quality conference services at both campuses that support and enhance UBC’s community engagement. • Providing quality child care services for infants and school age children through the largest university child care program in North America. • Fostering environmental, economic and social sustainability in powerful ways. Values Vision Commitment

3. Portfolio Financial Highlights • 2013/14 budgeted revenue: • $75.0M – Student Housing • $7.0M – Conferences and Accommodation (with strong net income) • $31.2M – Food Services – rez dining, cash ops, catering, Sage • $6.5M – Child Care • $119.7M total • (vs 2011-12 - $116.3; 2012-13 projected - $118.4M) • Creating an outstanding work environment for 1,000 employees – (M&P, 116, 2950, BCGEU), and 620 Students – annual salary budget of $38.4M (32.1%) • Stewardship and Sustainability • $4.0M in annual, non-capital R&M • Asset Mgmt - $490M on balance sheets • $10 - $13M in annual, capital renewal ($20M in 2013/14) • Current Debt load - $308M • 100K roomnights per summer – conferences (UBCO + UBCV) • 10,300 students live in residence (1676 UBCO + 8717 UBCV), • 4661 on meal plan (1450 UBCO + 3211 UBCV) • Over 5 million POS / FS transactions per year (UBCV only)

4. Student Housing & C&A 2012/13 successes • Created and began executing a 4 year growth plan of 2116 beds; total UBCV campus inventory to 10,677 beds: • Pond Commons Phase 1 (603 beds), opening Sept ‘13 • Pond Commons Phase 2 (513 beds), opening Sept ‘15 • Orchard Commons (1000 beds), opening Summer ’16 • Invested $11.3M into existing operations: • Totem existing House renewal phase • Totem Park landscaping • Walter Gage Commons and Apartment • Green College Commons • Decommissioning of Acadia Park Courts • EBI 1st resident experience survey:Annually completed survey; consistent 90th percentile rating in overall student satisfaction.

5. Student Housing & C&A 2013/14 Priorities • Open Pond Ph 1 on time and on budget. • 2013-14 capital renewal plan; $19.2M • Building envelop work at Ritsumeiken, 2 bldgs at University Apartments • Totem Park existing House renewal phase 2 • Vanier Commonsblock refresh • St. John’s and Green College deferred mtnce work • Acadia Park Courts decommissioning phase 2 • Finalize design on Pond Commons phase 2 and commence construction • Finalize design on Orchard Commons and be prepared for Spring 2014 construction commencement • Financial Highlights: • 2% student housing fee increase • Contribution reduced to $3.6M, primarily from C&A, focus on growth with support from Central, central admin services) • Revenue neutral (Pond Commons, AP Courts, 2% fee increase, interest revenue adjustment) • Absorb 2% + 2% GWI

6. Student Housing Fees - +2% • Winter Session • Totem Park / Place Vanier: • single: $581 to $592 • shared double: $506 to $517 • large single (new): $623 to $635 • Walter Gage single quad: $659 to $673 • Fairview single: $607 to $619 • Year Round Housing • Marine Drive: • Studio: $941 to $960 • Single Quad: $779 to $795 • Acadia Park (student family): • 2 bdrm townhouse: $1047 to $1068 • 4 bdrm townhouse: $1475 - $1505 • Thunderbird one bdrm: $1024 - $1044

7. Provide on campus accommodation to approx. 30,000 delegates/visitors /hostellers annually • Attract approx 90 events each summer: 20 academic conferences + 70 others (including sport, language, tour, short course programs, etc.) • Generate summer employment for approx 150 students • Annual revenue of $6-8M (excl food/catering); 90% + is room revenue • Generate positive returns; to offset student housing fees • West Coast Suites – providing short term accommodation on campus on year round basis.

8. Food Services • Retail Operations, Residence Dining, Restaurants (Point Grill, Sage), Catering operations (Wescadia, Sage) • 2012-13 Successes: • Opened 3 new cafes – ESB, Law, Pharmacy • Developed building use plan and redesign of University Centre, re-opening Sage and Sage Catering September 2013. • Completed design of Pond food outlet phase 1 and began phase 2 process • Incorporated nutritional and allergen information on grab n’ go food options • Forecast to achieve 2.9% revenue growth, largely from new units, to $29.7M. • Meeting COGS and LC budget. • Contributing $745K to Central (primary profit centre – Wescadia Catering • 50% of all food procured is local (grown, manufactured, baked, caught within 150 miles of campus

9. Food Services 2013-14 Priorities and Financials: • Invest $2.6M into operations: • Open 2 new units – Pond Commons and Bookstore Starbucks • Re-open Sage and Sage Catering and launch new brand • Launch on-campus food truck • Complete upgrades to Vanier Dining Room • Finalize designs for Pond Phase 2 and new dining room and production centre at Orchard Commons • Create food plan for re-purposed SUB • Review current meal plan and other meal plan structures and determine best model moving forward • Grow local food procurement to 52% • Enhance menu labelling of ingredients, allergens and nutritional data on internally prepared menu items. • Financial: • Grow revenues by 4.8% to $31.2M • Absorb 2% + 2% GWI into LC and increasing food costs via efficiencies in scheduling, selective price increases and prudent procurement practices • Contribution increased to $795K.