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SETA EAST Conference

SETA EAST Conference. SICAS Center Documentation Serving Clients through Technical Documentation Presenter: Janie Forrest-Glotzer, SICAS Center Tuesday, September 20, 2005 8:30am – 9:30am. Session Rules of Etiquette. Please turn off your cell phone/beeper

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SETA EAST Conference

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  1. SETA EAST Conference SICAS Center Documentation Serving Clients through Technical Documentation Presenter: Janie Forrest-Glotzer, SICAS Center Tuesday, September 20, 2005 8:30am – 9:30am

  2. Session Rules of Etiquette • Please turn off your cell phone/beeper • If you must leave the session early, please do so as discretely as possible • Please avoid side conversation during the presentation Thank you for your cooperation!

  3. Introduction • Creation of SICAS Technical Documentation • Three Types of Documentation • Functional Specifications • Solution Specifications • Application Manuals

  4. Benefits • Benefits of Attending this Session • What types of Technical information is included in Application Manual • Creating Application Manuals for end users • How to use Adobe Acrobat Tools to create Application Manuals • Using Technical Documentation for Training Purposes

  5. Topics of Discussion • Agenda • Creating SICAS Technical Documentation • Functional & Solution Specifications • Application Manual • How Technical Information is Organized • Types of Users • Tips and Tricks for using Technical Documentation • Technical Documentation for End Users • Installing & Using the SICAS Software • Problem Solving • Training Purposes

  6. Functional Specifications • FDR (Future Direction Request) • FAUG (Functional Area User Group) • Focus Group Meeting – Feedback • Campus – Beta Test • Create the Framework for the FDR • Example: Template • Planning & Project Management • Analysis/Design Stage for the Programmer

  7. Solution Specifications • Create the structure for the FDR • Feedback From FAUG & Focus Group • Template • Programming & Testing • Code Review

  8. Application Manual • Documentation Template • Cover Page • Confidential Business Information • Table of Contents • General Plain Page • Header and Footer • Styles for Keywords • Programs – ALL CAPS, BOLD • Forms – ALL CAPS, BOLD, ITALICS • Table Names – ALL CAPS

  9. Application Manual • Standards for Documentation • Each Manual Contains: • Introduction • Description/Overview of Manual • Set Up Requirements • How To Run the Process • Sample Output from the Process • Parameter Description • List of Tables • Appendix

  10. Application Manual • The Target Audience • Technical User • Experienced End User • Novice End User • The Content for User Manuals

  11. Tips and Tricks • Creating a Table of Contents • PDF • Bookmarks • Banner Screenshots – Snapshot • Functional Flowchart • Sample Reports

  12. Tools for Accessing Documentation • SICAS Center Web Site http://sicas.suny.edu • SICAS Center Weekly Newsletter

  13. Using Technical Documentation for Training Purposes & Problem Solving • Training • New Campus Training on Site • Training at the SICAS Center • Online Training with Horizon Wimba • Problem Solving • Campus Support with Technical Documentation

  14. Summary • Format to Create Application Manual for end users • Types of Technical Information to include in Application Manual • Ways to Use Technical Documentation For Training Purposes and Campus Support

  15. Questions and Answers • Questions/Comments • Discussion Time

  16. Presenter Information • Janie Forrest-Glotzer • SICAS Center Lee Hall SUNY Oneonta Campus Oneonta, NY 13820-4015 • (607)-436-2029 • Email: forresjl@oneonta.edu • http://sicas.suny.edu

  17. Thank You! Janie Forrest-Glotzer, SICAS Center forresjl@oneonta.edu Student Information & Campus Administrative Systems

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