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CAN!. EVERY. ONE. Building Better Neighbourhoods. Salford Strategic Partnership Meeting Sue Lightup: Salford City Council Executive Director, Community, Health and Social Care. Introduction: Two questions, One answer. Neighbourhoods: SSP request – March 2008 Future Search – July 2008
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CAN! EVERY ONE Building Better Neighbourhoods Salford Strategic Partnership Meeting Sue Lightup: Salford City Council Executive Director, Community, Health and Social Care
Introduction:Two questions, One answer • Neighbourhoods: SSP request – March 2008 • Future Search – July 2008 • Summit held December 2008 • “Strategic Direction of Neighbourhoods Review” • “Building Better Neighbourhoods” Programme • SSP review of governance, commissioning etc • Aligned today
Understanding our task Our shared business drivers – “the non-negotiables” • Improve outcomes/narrow the gap • Efficiency: achieve more for less • Partnership targets - LAA • Partnership inspections - CAA • Deliver service business plans • Legislation eg Duty To Involve • “No change” is not an option
Understanding our task Improve our whole system to be: • Informed by our successes as a national leader • Clear and understandable • Effective – delivery focused • Efficient – no gaps or overlaps • Well aligned: vision, plans and structures • Well aligned: roles and responsibilities • Well aligned: talents and resources - all sectors, all levels • Well aligned: core work and emerging agendas • “People and culture” as well as “structures and processes” • Affordable!
Understanding our task ‘In my view it’s all about…..’ Governance! Resources! Community Committees! Neighbourhood Managers! Co-location Services! Community Action Plans! Delivery! Management Structures! All Partners! The Council! This area! Engagement & Empowerment! Pledge1, Pledge2….Pledge 7! Those targets! LAA! CAA! Neighbourhood Level! My Directorate! Area Co-ordinators! Democracy! Cohesion & Equalities! Smaller than neighbourhood level! The big picture! Or all of the above?
Understanding the task • “THE DELIVERY WHEEL” • “We need to be all driving in the same direction… • to the same place” • That’s got to mean all joined up at: • Agency level • Partnership level • Neighbourhood level • Community level
Recommendations • Develop shared vision • Align SSP and Neighbourhoods reviews • Develop unified, well-led neighbourhood approach • Develop core offer to each area • Jointly commission to narrow the gaps • Adjust NPBs, Community Committees, Political Execs • Improve engagement and empowerment • Align with “Total Place” • Support people and relationships • Partnership briefings
Recommendation 1Our Vision: “Everyone Can” Salford will be made up of successful neighbourhoods where: • Everyone can see things improving. • Everyone can be proud to live and work. • Everyone can get along. • Everyone can find out what is happening. • Everyone can access the services they need. • Everyone can connect to opportunities. • Everyone can have their say. • Everyone can work well together. • Everyone can help. • Everyone can benefit.
Recommendations 2 & 5Governance and Commissioning • Align Neighbourhoods Review with SSP review • Detailed SSP report to follow • Need whole system solution • Need clear structures and roles • Need to use commissioning at city and neighbourhood level to narrow the gap • Need strong link between neighbourhood and strategic levels • Area Co-ordinator / “Executive Link” role
Recommendation 3 & 4Neighbourhood leadership and delivery • Unified neighbourhood approach • Lead professionals from key services • NPB role • Thematic leadership from partners • Single Neighbourhood Plan • Core Offer • Targeted services and interventions • Strengthened role for Neighbourhood Managers • “Matrix Management”
? ? ? ? ? ? ? 1 2 3 4 5 6 7 Neighbourhood-level co-ordination and leadership: Have we got it right yet? For each theme? As a joined-up whole?
We need everyone facing in the right direction, strong local leadership on each theme and clear overall leadership at neighbourhood level. = Effective delivery for all.
Recommendation 6Adjusted terms of reference • Strengthened NPBs – key role in driving delivery • Community Committee – informs, affirms, checks • Community Committee – nominees to NPB • Wider forms of engagement, not just CC • Political Executives – absorbed into NPB • Elected members to meet as they choose
Recommendation 7Engagement and Empowerment • History in Salford. One of 18 NEA members • Statutory Duty to Involve • These are delivery issues • Outcomes are not just what services do • Need shared: language, approach, ambition, action plan • Part of everyone’s job • Align our messages for savings and impact • Perceptions are an outcome and an enabler • Align agendas such as cohesion, inclusion, supporting democracy, role of Third Sector, Citizenship, etc.
Recommendation 8Align with Total Place • Important emerging agenda • Efficiency priorities • Significant opportunity • Salford pilots • Needs to be aligned • (We need a flexible system capable of integrating any future new drivers.) • (Keep on track: “Bend not break”)
Recommendation 9Organisational Development: People and Culture • “This is a people business” • “We’re only as good as our people and the relationships between them” • “People and Culture” not just “Structure and Process” • “It doesn’t just happen” • Leadership needed to “mainstream” neighbourhood working • Partnership approach needed to developing skills and relationships • All levels
How does it all fit together? At this point, please see the A3-sized slide which, for formatting reasons, is attached as a separate file. Apologies for any inconvenience.
Programme Management • Needs active political, partnership and service-level support • Needs the right place in our portfolios • All partners will have to lead • Needs to be clear and a priority at all levels • Needs joined-up, effective programme management • Needs to keep on track
How are we progressing? • Securing partnership understanding and commitment • Organising ourselves in neighbourhoods together • Strengthening local leadership including identifying “lead professionals” • Working on strengthening Neighbourhood Manager role • Simplifying neighbourhood-level structures – NPB & Political Exec • Turning CAPs into neighbourhood priorities linking to business plans • Being clear about “core service offers” • Working on how to link the neighbourhood and strategic levels • Demonstrating that “You said so we did…”
“Win/Wins”- Benefits for all Get this right and the winners include: • Citizens/customers • Taxpayers • Service providers • Staff and managers • Elected members • Neighbourhoods and the city • The Partnership