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Identification and Training of Non-technical Skills Kate Bonsall

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Identification and Training of Non-technical Skills Kate Bonsall

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    1. Identification and Training of Non-technical Skills Kate Bonsall

    2. Aims of the Session Discuss how to: Identify NTS Improve consistency in training and measurement of NTS Think about how to integrate NTS into existing training programmes

    3. What are non-technical skills?

    4. How do NTS differ from technical skills?

    5. Imagine you are being assessed on your non-technical skills by your manager… what could be the problems?

    6. How do you know which skills are relevant? Repertory grid technique Think of one great member of staff and one not so good. What is the difference? Critical incident technique Think of a critical time, what skills or knowledge made it a success/failure. Task analysis Think of all the tasks a person is required to carry out. What skills are needed to do this in a safe and efficient way?

    7. Breakdown of a task analysis

    9. Behavioural Markers Examples of good and poor behaviour Observable Specific Jargon-free Clear goals & improves consistency in measurement

    10. How do you/could you train these skills?

    11. What else can you use the NTS information for?

    12. Possible next steps?

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