Leadership

1. Social Behavior Leadership

2. What we say • How we act • How we handle situations • Recognized in our daily living • It is our behavior around other people. • Can be different depending on the people you are with Social behavior

3. Tactfulness Ways of behaving that are polite Helps people be at ease around each other Comes from the desire to do things we are rewarded for and the avoid the things we get punished for Manners

4. Etiquette • Code of social behavior • Expected behavior in each situation • Changes as society changes • Important in “first impressions” Proper conduct

5. Conversations • Use the 5 basic conversational courtesies • Please • Thank you • May I • I’m sorry • Excuse me • Respect for personal property • How would you feel if someone took your favorite possession and smashed it on the floor? Guidelines for social behavior

6. Table manners • How you conduct yourself while eating says a lot about you. • First Impressions • Perception formed the first time two people meet • Clothes, hair, skin, features instantly assesed • Handshake • Don’t be a limp noodle…but don’t rip their arm out of the socket! • Make eye contact…especially when talking Guidelines for social Behavior

7. Introductions • Introduce yourself warmly and efficiently • Introduce others the same way • Telephone talk • Polite • Don’t talk too loud or long • Be clear • Appropriate ringers Guidelines for social Behavior

8. Internet messages (email, instant messaging, texting) • Careful use of grammar • Don’t use too much personal information • Be careful what you say…they have a copy and you never know who might read it • Being a guest • Respect the areas of your host • Offer to assist with tasks • Be polite Guidelines for social Behavior

9. Honesty Courtesy Kindness Caring Consideration Respect Manners Empathy Love Social Behavior traits