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TEAM PRESSURES AND CHALLENGES

TEAM PRESSURES AND CHALLENGES. Meeting the Challenges. Team Pressures. Deviance – actions that violate norms Role expectations Expressing deviant opinions Innovating. Team Pressures (cont’d.). Conformity – actions consistent with norms Motives Protection of ego or self-image

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TEAM PRESSURES AND CHALLENGES

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  1. TEAM PRESSURES AND CHALLENGES Meeting the Challenges

  2. Team Pressures • Deviance – actions that violate norms • Role expectations • Expressing deviant opinions • Innovating

  3. Team Pressures (cont’d.) • Conformity – actions consistent with norms • Motives • Protection of ego or self-image • Instrumentalism • Avoiding interpersonal conflict • Methods • Culture • Responses • Groupware & Virtual Meeting Influences

  4. Groupthink • Groupthink – high-powered groups making bad decisions; mindlessness … • How Groupthink Happens • Cohesiveness • Structure • Situation • Leadership

  5. Groupthink (cont’d.) • What Groupthink Does • Illusion of invulnerability • Belief in the group’s inherent morality • Stereotyping members of out-groups • Closed-mindedness; collective rationalization • Self-censorship • Pressure on dissenters • Mindguards • Illusion of unanimity

  6. Groupthink (cont’d.) • How to Reduce Groupthink • Norm setting • Assumption testing • Information scouting • Challenging • Structure shifting • Focus meetings • Reviewing • Processing

  7. Competitive Communication • How People Play Games • Gimmick • Script • Payoff • How Games Affect Climate • Cooperative vs. competitive • Manipulation

  8. Competitive Communication (cont’d.) • How to Handle a Game • How seriously is the game affecting the team? • How reasonable is the initiator? • How clear is the source of the game? • How obvious is the payoff? • How to confront the issue • Whether to intervene • Getting to the game

  9. Conflict • Types of Conflict • Productive • Positive • Depersonalized • Substantive • Cooperative • Dysfunctional • Negative • Personalized • Affective • Competitive

  10. Conflict (cont’d.) • Sources of Conflict • Information • Resources • Expectations • Needs • Power and control • Values, attitudes, and beliefs • Ethics • Personality

  11. Conflict (cont’d.) • Approaches to Conflict Management • Individual styles • Collaborator • Compromiser • Accommodator • Controller • Avoider

  12. Conflict (cont’d.) • Communication Adaptation • Concern for individuals and the team • Fairness and equity • Good humor • Sense of humor

  13. Conflict (cont’d.) • Processes of Conflict Management • Assess importance • Diagnose the conflict • What is the focus • Analyze people’s interests • Analyze how the team normally transacts issues • Manage conflict indirectly? • Confronting and negotiating

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