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Training Methodology Through ASEAN Training Toolboxes

National Committee for Tourism Professionals NCTP. Training Methodology Through ASEAN Training Toolboxes. Mr. Mean Vandet Chief of Cooperation, Planning, Legal, and Information Division National Committee for Tourism Professionals (NCTP)’s Secretariat. Outlines. I. Key Components for MRA.

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Training Methodology Through ASEAN Training Toolboxes

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  1. National Committee for Tourism Professionals NCTP Training Methodology ThroughASEAN Training Toolboxes Mr. Mean Vandet Chief of Cooperation, Planning, Legal, and Information Division National Committee for Tourism Professionals (NCTP)’s Secretariat

  2. Outlines

  3. I. Key Components for MRA • ACCSTP: ASEAN Common Competency Standards on Tourism Professionals • CATC: Common ASEAN Tourism Curriculum • Training Toolboxes • ASEAN Qualification Framework • Assessment and certification process

  4. I. Key Components for MRA ASEAN Common Competency Standards on Tourism Professionals ACCSTP • 242 competency units for 32 job titles in 6 divisions of Hotel Services and Travel Services.

  5. Format of ACCSTP

  6. I. Key Components for MRA Common ASEAN Tourism Curriculum CATC

  7. I. Key Components for MRA ASEAN Training Toolboxes • Training Toolbox contains : 4 manuals Ex. Competency: “Work effectively with customers and colleagues” Trainer Guide Trainee Manual PowerPoint Assessor Manual

  8. I. Key Components for MRA ASEAN Qualification Framework Cambodian Tourism Professional Qualification Framework Level 5 Level 4 Advanced diploma: Sophisticated, broad and specialized competence with senior management skills Level 3 Diploma: Specialized competence with managerial skills Level 2 Certificate 4: Greater technical competence with supervisory skills Level 1 Certificate 3: Broad range of skills in more varied context and team leader responsibilities Certificate 1 &2 : Basic, routine skills in a defined context

  9. II. Compentency • What is Competency?

  10. Competency is a combination of the skill, knowledge and attitude required to perform a task or job to the standard expected in the work place • Manual Skill Competence • Knowledge • Attitude Slide 10

  11. III. Tourism Competency Principles 1. Competency-Based Training 2. Competency-Based Assessment

  12. How to train and assess them as competent tourism professionals

  13. Competency-Based Training

  14. Competency-Based Training Tasks For a given ASEAN CATC Toolbox Competency, using provided templates: • Prepare the following training documents • Learning /Training Plan • Learning/Training Program • Learning /Training Plan Self-Review • Two Session Plans • Suggested Assessment strategy competency linkage • Deliver a 15 – 25 minute training session demonstrating your training plan methodology: • Provide examples of how you have incorporated the ASEAN Toolbox Resource • Provide an evaluation of your training session by providing: • Completed feedback forms from the participants • Completed observer checklist • Completed self-evaluation and reflection sheet

  15. Competency-Based Assessment

  16. Competency-Based Assessment tasks • For a given ASEAN CATC Toolbox Competency, using provided templates, compile a Master Assessor Assessment Portfolio to include: • Copy of the competency or evidence of where to locate a copy of the competency • Evidence that you understand the construction of an ASEAN competency standard, and can identify what to assess in a competency standard • Evidence that you have knowledge of the difference between assessment methods and an assessment tool • Evidence of your knowledge of the principles of assessment • Evidence of your Knowledge of the rules of evidence • Evidence of your ability to distinguish between Direct, Indirect and Supplementary evidence • Copy of an assessment matrix for a given competency standard • A completed assessment strategy map • A completed recognition of prior learning (RPL) case study. • Evidence that you have conducted an assessment (within a time frame of between 20-30 minutes) to include: • A completed Assessment Decision Grid • Copy of 6 to 8 oral interview questions to be asked of the candidate • Copy of 6 to 8 written interview questions and answers to be asked of the candidate • An Observation Checklist • A completed Competency Recording Sheet

  17. CATC : Ex. “Work effectively with colleagues and customers

  18. Conclusion Conducting competency-based training/education and competency-based assessment will improve: • Skills development • Skills recognition • The quality of tourism human resources • The quality of tourism services

  19. Your Skill Is Your Life Thank You for Your Attention! Please visit www.cambodiatourismprofessionals.gov.khfor more information on MRA implementation

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