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3.03 Understand support services Introduction

Learn how support services in healthcare play a vital role in creating a therapeutic environment for patients, families, and staff. Understand the importance of healthcare administration, quality control, and compliance regulations. Explore how to maintain cleanliness, manage resources, and create an aesthetically pleasing environment.

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3.03 Understand support services Introduction

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  1. 3.03 Understand support services Introduction

  2. SupportServices • Create a therapeutic environment to provide patient care • Develop and implement • Healthcare administration • Quality control • Compliance regulations 3.03 Understand support services

  3. SupportServices • Maintain a clean and safe environment • Manage resources • Maintain an aesthetic environment 3.03 Understand support services

  4. SupportServices • Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: • Supports clinical excellence in treatment of the physical body • Supports psycho-social and spiritual needs of • patient • family • staff 3.03 Understand support services

  5. SupportServices • Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: • Produces measurable positive effects on • patients’ clinical outcomes • staff effectiveness 3.03 Understand support services

  6. Agency Operations • Develop and implement measures to: • Provide for healthcare administration • Measure and improve quality • Monitor compliance 3.03 Understand support services

  7. Agency Operations • Provide for Healthcare Administration • Develop plan to achieve agency goals and objectives • Develop policies and procedures 3.03 Understand support services

  8. Agency Operations • Provide for Healthcare Administration • Coordinate activities between departments, outside agencies and contractors • Provide new services as needed • Provide a program for employee recognition 3.03 Understand support services

  9. Agency Operations • Measure and Improve Quality • Monitor customer satisfaction • Provide standardized support to departments • Determine cost effectiveness of alternative methods. • Assure quality management. Quality 3.03 Understand support services

  10. Measure and Improve QualityCustomer Satisfaction • Healthcare organizations collect satisfaction data for several purposes: • Accreditation • Quality Assurance • Medical Groups Customer Satisfaction Report 3.03 Understand support services

  11. Agency Operations • Monitor Compliance • “Obey the rules” • Codes of ethics • Legal, regulatory, and accreditation standards/codes • Hazardous materials management • Safety and building regulations 3.03 Understand support services

  12. Agency Operations • Monitor Compliance • Coordinate Emergency Preparedness Plans • physicians • departmental managers • outside agencies • Inspect buildings and grounds 3.03 Understand support services

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