AMH Office Communication

1. AMH Office Communication Ashley, Carly, Angela Michael, Arif April 16th, 2013

2. Project OverviewMichael • Recommendations (Arif) • To Decrease communication issues with AMH offices • Criteria (Carly) • Ease of Implementation • Cost Effectiveness • Maintaining Employee Relations • Research (Ashley) • Primary Research • Secondary Research • Evaluation of Criteria (Angela) • Solutions

3. RecommendationsArif • Update of the office server • Relatively inexpensive for the employer • Easier to train employees with new software • Maintain employee satisfaction with equipment and software

4. Criteria Carly • Criteria used to analyze and formulate solutions • Technical - Ease of implementation • Solution to harbor a strong and reliable communication method • Managerial - Cost effectiveness • Lost cost with great improvement to system • Social – Maintaining employee relationships • Simple solution to encourage better communication with out impacting other relations.

5. Research Ashley • Primary Research • Office Observance • Observing office routines and communication among employees • Interview of Office Manager • Manager’s frustration of communication • Appeared to be no issue with communication • Secondary Research • Successful communication Methods • Online research of effective communication skills • Four key effective communication skills • How to maintain external communication relations • Use Technology • Keep lines of communication open • Set up future appointments • Trust relations

6. Evaluation of Criteria Angela • Solution 1 • Update the office server to provide accurate information • Solution 2 • Invest in a new software system that includes status updates • Solution 3 • Visual conference call weekly, to avoid miscommunication • Solution 4 • Have biller work 1 to 2 days in office, interacting with employees

7. Appendix – Works Cited • Budget • Design documents • Marketing plan • Supplemental documents • Contact information