1 / 53

2008 Hotqua – Activities

2008 Hotqua – Activities. Matthias Pötzsch, swiss, online course participant for the workshops „Quality representative“ & „Quality manager“ by ISO 9001 January to May 2008. Congratulations for the succeeded exams by DIN EN-ISO 9001 CERTQUA (DIHK, BDA, ZDH, WK) Exam.

bnorris
Download Presentation

2008 Hotqua – Activities

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 2008Hotqua – Activities www.hotqua.de

  2. Matthias Pötzsch, swiss, online course participant for the workshops „Quality representative“ & „Quality manager“ by ISO 9001 January to May 2008 Congratulations for the succeeded exams by DIN EN-ISO 9001 CERTQUA (DIHK, BDA, ZDH, WK) Exam Quality Representative & Manager www.hotqua.de

  3. Service - Quality - Workshop • Contentment degree of the participants: 86% (restaurant employees) and 97% (hotel employees) • DEHOGA Berlin – Hotqua course, 14.01.08 www.hotqua.de

  4. Communication with guests • DEHOGA Berlin – Hotqua course • Communication workshop in Berlin, 04.02.08 • Contentment degree of the participants: 100% www.hotqua.de

  5. Conflict ManagementDEHOGA – Hotqua - Course, Berlin, 08.02.08 Contentment degree of the participants: 92% www.hotqua.de

  6. Service- / Quality Standards • Operative Standards for the „Café Seidenfaden“ Berlin • Project Quality Barometer • Contentment degree of the participants: 100% • Photo: Anja Kießling, 21.02.08 www.hotqua.de

  7. Professional sales in service department • DEHOGA Berlin – Hotqua workshop • Professional sales in service department • Contentment degree of the participants: 97% • Berlin, 03.03.08 www.hotqua.de

  8. Professional sale in hotels • DEHOGA Berlin – Hotqua workshop • Professional sale in hotels • Contentment degree of the participants: 90% • Berlin, 03.03.08 www.hotqua.de

  9. Sales management for Hotels & Restaurant • DEHOGA Berlin – Hotqua Workshop • Contentment degree of the participants: 100% • Berlin, 07.03.08 • Photo: Grit Reuter (Tulip Inn Hotel) www.hotqua.de

  10. Inteligência Comercial • Workshop Hotqua / Câmara Brasil - Alemanha de Porto Alegre, German - Brazilian Chamber of Industry and Commerce Porto Alegre • Speaker: Ricardo Kaufmann, Montevideo, UY • Photo: workshop participants, March 2008 www.hotqua.de

  11. Guests complaints • DEHOGA Berlin – Hotqua workshop about guests complaints • Contentment degree of the participants: 95% • Berlin, 01.04.08 www.hotqua.de

  12. Sales & communication • In-house workshop, 02-03.04.08 • Contentment degree of the participants : 92% • Mercure Hotel & Residence Berlin Checkpoint Charlie www.hotqua.de

  13. Quality Auditor ISO 9001 Quality auditor workshop by ISO 9001 for hotel & tourism companies Tourism Association Banat, Timisoara, RO,17.04.08 www.hotqua.de

  14. Updated and extended High-quality standards for hotels Quality Manual & Quality Standards, 80 pages with: Work instructions, check lists, job descriptions and questionnaires for the reception, housekeeping, service, kitchen and management Online offer, May 2008 High-quality standards for restaurants updated and extended Quality Manual & Quality Standards, 70 pages with: Work instructions, check lists, job descriptions and questionnaires for the service, reception, cleaning, kitchen and management Quality standards for H & R www.hotqua.de

  15. Hygiene & work flows in the kitchen by HACCP • Hygiene - workshop with practical applications and HACCP Checklist • Contentment degree of the participants: 91% • DEHOGA (German Hotel Association) / Hotqua Berlin, 05.05.08 www.hotqua.de

  16. Housekeeping & work flows • Housekeeping - workshop with work instructions, checklists and job descriptions • Contentment degree of the participants: 94% • DEHOGA Berlin / Hotqua Berlin, 05.05.08 www.hotqua.de

  17. Human research Management • In-house workshop for human research management with practical applications • Contentment degree of the participants: 96% • Hotel Kaiserhof, Radeberg, 09.05.08 www.hotqua.de

  18. Service - Quality & SQ-Barometer APT Bucovina, Romania APT Bucovina Inima Bucovinei Parador Turistic Bucovina Suceava, 22.05.08 www.hotqua.de

  19. Quality Management • Preparation of the basic certification for the title: • "Tested mandatory administrator / tested mandatory manager“ • Mandatory Administrator Organisation (Bundesverband IGZ) • Bremen / Dortmund / Berlin • March-April-May-2008 www.hotqua.de

  20. Hygiene & work flow in the kitchen / HACCP Practical Hygiene supplementary workshop in Berlin, 04.06.08 Contentment degree: 92% DEHOGA (German Hotel Association) Berlin / Hotqua www.hotqua.de

  21. Quality Management ISO 9001 • Quality Management ISO 9001 Coaching • Hotel & Tourism • Contentment degree of the participant: 90% • Maren Krützfeldt (Ritz-Carlton Berlin, Dir. Quality & Learning) • Berlin, 06.06.08 www.hotqua.de

  22. Quality Management Support • Firm of solicitors Wutzke & Förster, Frankfurt Oder, June 2008 • Quality Management optimization • Preparation of the intern & extern audit www.hotqua.de

  23. Successful communication with hotel guests • Inhouse – training in the „Naturhotel DIE ARCHE“ • Contentment degree of the participants: 92% • Zislow, den 05.08.08 www.hotqua.de

  24. Successful communication with hotel & restaurant guests • DEHOGA / Hotqua further education • Contentment degree of the participants : 91% • Location: Mercure Check Point Charlie • Photo: Participants of the course in Berlin 08.09.08 www.hotqua.de

  25. High-quality management for medical practices • Implementation of a qualitymanagement system acording DIN-EN-ISO 9001:2000 • Medical practice of Dipl. med. Alexander Kutscherskij • Photo: Employees • Berlin, 09.09.08 www.hotqua.de

  26. Successful communication with hotel guests • Inhouse Workshop in the Ritz - Carlton Hotel Berlin with practical exercises and tests • Contentment degree of the participants: 95% • Photo: workshopparticipants, 10.09.08 www.hotqua.de

  27. Internal audit by DIN-EN-ISO 9001:2000 & 19011 + SQB Firm of solicitors Wutzke & Förster in Frankfurt (Oder) • Document examination, intern audit, review, audit report, improvement management • Service quality barometer: Measurement of contentment degree of the customers, of the employees and of the in-plant training seminar attendees • Frankfurt Oder, 11.09.08 www.hotqua.de

  28. Hygiene & work flows in the kitchen by HACCP • Inhouse Workshop HACCP • Contentment degree of the participants: 99% • Hotel Bel Ahr Berlin, 12.09.08 www.hotqua.de

  29. Online course: Service quality & Quality Management ISO 9001 • Service Quality Hotel • Service Quality Restaurant • Quality Management ISO 9001 • Daniel Ehor, Restaurant specialist from Romania • Contentment degree: 90%, • Online login: July – August - September 2008 www.hotqua.de

  30. German - Polish regional planninggovernmentcommission • 7th session of the committee for regional planning for regional border cooperation on 16/17.09.08 in Berlin • Photo: Participants of the conference www.hotqua.de

  31. Haus Dannenberg am See • Inhouse training: Guests complaints • Contentment degree of the participants: 96% • Photo: Dannenberg Family, • Berlin / Heiligensee, 23.09.08 www.hotqua.de

  32. DANA Senioreneinrichtungen GmbH, Hannover • Inhouse workshop: servicequality • Contentment degree of the participants: 96% • Photo: workshop participants from Bad Pyrmont, Bad Schwartau (Wiesengrund), Appen, Plön, Neustadt and Hannover, 25.09.08 www.hotqua.de

  33. Guestscomplaints • DEHOGA / Hotqua workshop • Contentment degree of the participants: 92% • Location: IKK Berlin - Brandenburg • Photo: workshop participants, 07.10.08 Berlin www.hotqua.de

  34. Complaint management • DEHOGA / Hotqua workshop • Contentment degree of the participants: 87% • Location: IKK Berlin - Brandenburg • Photo: workshop participants, 09.10.08 Berlin www.hotqua.de

  35. (Re –) Certification audit care • Firm of solicitors Wutzke & Förster, Frankfurt Oder, October 2008 • Supervision of the re-certification audit ISO 9001 • Audit result: proposition for the (re-) certification www.hotqua.de

  36. Hygiene & work flows in the kitchen/ HACCP, 03.11.08 Berlin, Hotqua -DEHOGA, contentment degree 96% www.hotqua.de

  37. Housekeeping / cleaning quality • Hotqua - DEHOGA Berlin Workshop, 05.11.08 • Location:Mercure Hotel Checkpoint Charlie • Contentment degree of the participants: 93% www.hotqua.de

  38. Personal management in hotels & restaurants • Hotqua – DEHOGA Berlin management course • Location: Mercure Hotel Check Point Charlie, Berlin, 06.11.08 • Contentment degree of the participants: 89% www.hotqua.de

  39. Efficient management technicsInhouse course, Brauhaus Lemke, 10.11.08, contentment degree: 92% www.hotqua.de

  40. Housekeeping • Hotqua - DEHOGA Berlin additional workshop on 12.11.08 at the Mercure Hotel Checkpoint Charlie • Contentment degree of the participants: 97% www.hotqua.de

  41. Personal management in hotels & restaurants • Hotqua – DEHOGA Berlin additional –managementcourse in Berlin, at the Mercure Hotel Check Point Charlie, 06.11.08 • Contentment degree of the participants: 86% www.hotqua.de

  42. Online courses: Quality Representative & Management by ISO 9001 • Quality Representative by DIN-EN-ISO 9001 (Nov. 08) • Quality Management by DIN-EN-ISO 9001 (Dez. 08) • Participants: Susanne Höchsmann, student and Ertan Argüt, hotel & restauant employee • Satisfaction degree: 100% • Photo: Ertan Argüt, Nov. 2008 www.hotqua.de

  43. QMS – implementation workshop • Implementation of a Quality Management System by DIN-EN-ISO 9001 • Wutzke & Förster, Firm of solicitors • Satisfaction degree: 82 % • Photo: Ms. Reichert, quality representative and Mr. Wenzel, Potsdam, 24.11.08 www.hotqua.de

  44. Hotel- & Restaurant Management • Hotqua – DEHOGA Berlin Management course • Satisfaction degree of the participants: 88% • Photo: workshop participants on 01.12.08 in Berlin www.hotqua.de

  45. Quality Management course by DIN-EN-ISO 9001, 03-05.12.08 • DEHOGA – Hotqua Workshop • Congratulations for the passed exams by DIN EN-ISO 9001 • Satisfaction degree of the participants: 96% • Photo: Sascha Ehlert (Meliá Hotel Berlin), Marini Neima (Hollywood Media Hotel Berlin), Lutz Mallwitz (Ascari Hotel Köln) and Robert Krüger (DERAG Berlin Hotel Großer Kurfürst) www.hotqua.de

  46. Complaints & telephone sale • Deutscher Bundestag / Restaurant Dussmann • In house training: complaints & telephone sale, Berlin, 08.12.08 • Contentment degree of the participants: 91% www.hotqua.de

  47. How do I phone correctly? • In house workshop: Albrechtshof Hotel, Berlin, 09.12.08 • Satisfaction degree of the participants: 85% • Photo: Workshop participants & reception manager, Ms. Annegret Franke (middle) www.hotqua.de

  48. TRAMARO – Partner - Meeting • Transnational Marketing of Hiking Routes in Peripheral European Highland Regions • Partners from DE, CZ, PL, RO, HU, SV • Photo: Mayor among themselves (Jiri Lukes, Aleš Hozdecký, Arnold Klingeis), TRAMARO project partners in front of The RITZ CARLTON Hotel Berlin and the project leader • Berlin, 10.12.08 www.hotqua.de

  49. Online course: Quality Representative by ISO 9001:2000 Cartagena de Indias, Colombia • Xavier Hernán Duran Leon • Andrés Felipe Luque Lozano • Online course start: December 2008 • Online course end: January 2009 www.hotqua.de

  50. Quality Management for health / medical practices • Work meeting on the subject: „High-quality management in medical practices “ • Quality Management = „QEP“/ quality and developement in medical practices & QMS by DIN EN ISO 9001:2008 • Partners: Robert Müller & Kai-Uwe Kluth, 19.12.08 www.hotqua.de

More Related