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24/7/365 Remote Computer Support

24/7/365 Remote Computer Support. Program Overview. What is ACN Premium Technical Support?. We are the premier provider of technical assistance for your computer and peripheral devices We deliver support 24/7/365 right from the convenience of your home

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24/7/365 Remote Computer Support

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  1. 24/7/365 Remote Computer Support

  2. Program Overview

  3. What is ACN Premium Technical Support? • We are the premier provider of technical assistance for your computer and peripheral devices • We deliver support 24/7/365 right from the convenience of your home • Our technicians are all North American based and provide service to your computer via a secure remote log-in session • You no longer have to bring your computer to a service center to receive support • You don’t have to invite a stranger into your home or business to receive support

  4. Availability • Available nationwide in the U.S and Canada, with the exception of Quebec*. • Service offerings for residential customers as well as small businesses. Supported Devices • PCs and Macs • Home and small office networks (includes wireless) • Peripherals: -PDAs and other mobile devices -MP3 players -Digital cameras -Printers -Fax machines -Scanners *Service is available in English only

  5. Product Offerings

  6. Residential Plans • Basic Plus Remote • Basic Plus Remote with Protect & Assist • Basic Plus Remote with Backup & Assist • Complete Remote Small Business Plans • Business Basic • Business Basic with Protect & Assist • Business Basic with Backup & Assist • Business Premier

  7. Residential Plans

  8. Basic Plus Remote • 24/7/365 support for all your computer or tablet needs, including peripheral devices • Maintenance, updates and software installation • Removal of annoying pop-up messages and viruses to improve computer optimization • Basic training on your computer and common third party software • 1 year service agreement required • Plans cover service for 1, up to 3, or up to 5 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7; Mac 10.4, 10.5 or 10.6 and a high speed Internet connection

  9. Basic Plus with Protect & Assist Basic Plus withBackup & Assist • Includes all features of Basic Plus Remote with complete automatic Mozy online backup of all files up to every hour • Storage for files from the PC’s internal hard drive • Simple file recovery • Includes all features of Basic Plus Remote with the added security of anti-virus software • Installation of anti-virus software with 1-year license • Automatic scans of system to help detect, block, and remove viruses, spyware, and adware

  10. Complete Remote • 24/7/365 support for all your computer or tablets needs, including peripheral devices • Maintenance, updates and software installation • Removal of annoying pop-up messages and viruses to improve computer optimization • Basic training on your computer and common third party software • Includes anti-virus software • Includes complete data backup from Mozy • 1 year service agreement required • Plans cover service for 1, up to 3, or up to 5 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7 and a high speed Internet connection

  11. Small Business Plans

  12. Business Basic • 24/7/365 support for all your computer or tablet needs, including peripheral devices • Maintenance, updates and software installation • Removal of annoying pop-up messages and viruses to improve computer optimization • Basic training on your computer and common third party software • 1 year service agreement required • Plans cover service for 1, up to 3, 5, 7 or 10 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7; Mac 10.4, 10.5 or 10.6 and a high speed Internet connection

  13. Business Basic with Protect & Assist Business Basic with Backup & Assist • Includes all features of Business Basic with complete automatic Mozy online backup of all files up to every hour • Storage for files from the PC’s internal hard drive • Simple file recovery • Includes all features of Business Basic with the added security of anti-virus software • Installation of anti-virus software with 1-year license • Automatic scans of system to help detect, block, and remove viruses, spyware, and adware

  14. Business Premier • 24/7/365 support for all your computer or tablet needs, including peripheral devices • Maintenance, updates and software installation • Removal of annoying pop-up messages and viruses to improve computer optimization • Basic training on your computer and common third party software • Includes anti-virus software • Includes complete data backup from Mozy • 1 year service agreement required • Plans cover service for 1, up to 3, 5, 7 or 10 computers or tablets Minimum system requirements: Windows XP SP3, Windows Vista or Windows 7 and a high speed Internet connection

  15. Ordering

  16. ORDERING YOUR ACN DIRECT ONLINE STORE

  17. ORDERING SHOP NOW

  18. ORDERING BUSINESS PLANS

  19. ORDERING RESIDENTIAL PLANS

  20. ORDERING RESIDENTIAL PLANS Complete Remote Plan Offering

  21. Create An Account

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