Complete Overview of O365 Partner Support

1. Complete Overview of O365 Partner Support Lars Van Huyck – PAM Office 365 Annelies Bulkens – Product Manager Office 365

2. Topics of Today • Microsoft Cloud Essentials Pack • Support with profiling yourself as Office 365 partner • Sales & Marketing support • Technical support • Trainings • Support with Questions & Problems • Quick Office 365 updates

3. Microsoft Cloud Essentials Pack • Benefits: • O365 licenses for internal use (IUR)  Use what you sell • O365 demo account(20 users) • Demo’s • Tests • Other Cloud Essentials benefits: • CRM Online (250 licenses), Windows Intune (10 devices), Windows Azure • Marketplace participation: Pinpoint • Sales & Marketing material • Pre-sales and technical support Go to: https://www.microsoftcloudpartner.com/

4. Topics of Today • Microsoft Cloud Essentials Pack • Support with profiling yourself as O365 partner • O365 Marketplace (&Pinpoint) • O365 content on your website • Organize an O365 event • Sales & Marketing support • Technical support • Trainings • Support with Questions & Problems • Quick Office 365 updates

5. PinPoint What is Pinpoint? Pinpoint is a new tool that helps business customers find technology experts, software applications, and professional services that solve specific business issues and support long-term goals. It will be used as the underlying (partner) search tool for our websites. Url: http://www.pinpoint.com/

6. Office 365 Marketplace Value Proposition • At Launch: online destination, based on the Pinpoint platform, for: • Office 365 customers to find high-quality partners/apps for Office 365 • Partners/solutions approved by Microsoft • Customers Ratings & Reviews • Rich search/browse capabilities • Microsoft partners to publicize their products and services to customers • Customer leads • Promotion as ‘best partners’ • Customer site analytics • Microsoft field to locate and promote local partners and solutions • Localized User experience • Sub ownership on partner nomination and approval, ‘featured partners’ • Long-term: transactional marketplace enabling easy purchase & deploy of apps integrated with Office 365

7. Marketplace Experience • Professional Services and Applications approved by Microsoft Business Groups/field • Browse by: Department, Business Need, Industry, ‘Works with’ • Search with multiple filter options • Geo-location view of companies • Customer Ratings & Reviews • Cloud Accelerate badge, priority in search ranking • Site Analytics (# of clicks, popular search words, most viewed marketing collateral) in partner dashboard

8. Partner Opportunity Promotion of Cloud Accelerate Partners (program badge, priority ranking) Marketplace partners promoted as ‘Microsoft approved’ Customer traffic from office365.com, office 365 campaigns to increase partner lead generation Localized marketplaces ensure customers can easily find their local partners

9. Partner Call to Action 3 steps to ensure Office 365 Marketplace helps you earn more business: • PROFILE: Ensure your Office 365 solution profile is up-to-date, and meets criteria (see next slides for specific guidance) • INCREASE YOUR VISIBILITY: Win more customers leads as a ‘promoted partner’ on the marketplace: • Become a member of the ‘Cloud Accelerate’ program • Offer compelling, tested applications that extend the value of Office 365 • Encourage your customers to rate your solution offering on the marketplace • PROMOTE: Leverage the Office 365 Marketplace as another sales channel to earn additional business; send customers to view your listings on the marketplace to earn their credibility as Microsoft approved partner

10. How to register on the O365 MarketPlace? • Make sure that your company is listed in our Pinpoint catalogue.  Follow this presentation to get your company successfully registered on Pinpoint. • Contact Valerie De Groe to get your Office 365 solutions and services registered on the Office 365 Marketplace(once you have created your Pinpoint listing).

11. Put Office 365 Content on your website • Create a page on your website showing the main benefits of O365 for your customers and the added value you can deliver to your customers. • Put an O365 banner on your homepage to show that you are an O365 partner. • You can find a lot of useful content for your website on our Online Services Partner Portal (NL/FR). • Logos • Banners • Videos • Guidelines • Let us know if you need logos in high resolution. • You can link to www.office365.be for more information

12. Some great examples...

13. Organize an O365 event One of the best ways to present O365 to your customers is by organizing an event where you show the solution through demos and customer cases. • A lot of content for your event can be found on our Online Services Partner Portal (NL/FR) under the ‘Customer Material Tab’: • Presentations ,flyers, demovideos, customer cases, etc. • We provide a speaker if you organize a • Boost My Business event • Office 365 Launch event • Log your event on http://www.click2attend.be/ and it will become visible on • Microsoft Online Services website • Microsoft event website

14. Topics of Today • Microsoft Cloud Essentials Pack • Support with profiling yourself as O365 partner • Sales & Marketing support • Customer Material Tab (Partner Portal) • Reference cases • Marketing actions planned by Microsoft • Technical support • Trainings • Support with Questions & Problems • Quick Office 365 updates

15. Customer Material Tab • Presentations & Tools to sell better • Office 365 customer presentations • Total Cost of Ownership (TCO) tool • Best practices presentation • Sales eliminator videos • Marketing material • Flyers • Logos • Promo material • O365 Demos • Demo videos • Create your own O365 demo with your demo account! • O365 Compete Information Url: Online Services Partner Portal (NL/FR)

16. Reference cases • Local (Belux) reference cases • SMB cases: Rijschool traffix, Dillen bouwteam, Beci, etc. • Big/well known enterprise cases: SN Brussels Airelines, VOO, etc. • Videocases: VOO, SN Brussels Airlines, Antwerp Global Shipping, etc. • Url: Online Services Partner Portal (NL/FR) under the ‘Customer Material Tab’ If you have an interesting opportunity for an O365 customer case, contact us! • Worldwide reference cases • Reference cases of well known companies: Starbucks, Shell, Mars, American Express, Nokia, etc. • Reference cases for all kinds of industries, of all sizes, etc. • Go to http://www.microsoft.com/casestudies/ and click on ‘More search options’

17. They have already choosen us Financial Services, Insurance Education, Gov’t, Non Profit Consumer Goods, Retail, Distribution Media & Entertainment Manufacturing, Industrial High Tech, Electronics Pharmaceutical, Healthcare Services, Hospitality Telecom, Transportation, Energy

18. Marketing Actions planned by MSFT Huge investment for Microsoft led marketing! • Cloud seeks SMB action (50 000 visitors!) • Cloud Power Campaign • SN Brussels Airelines & VOO video case on Kanaal Z / Canal Z • Url: NL/FR • Customer outreach to all segments and industries • Executive briefing Center’s visits (CA/EPG customers) • Press & influencer outreach • Good cases will be promoted during the press launch • Websites & publishing campaigns • September/October  full launch moment • Campaigns from MSFT + Belgacom  Above the line communication

19. Topics of Today • Microsoft Cloud Essentials Pack • Support with profiling yourself as O365 partner • Sales & Marketing support • Technical support • Trainings • Support with Questions & Problems • Quick Office 365 updates

20. Technical Support • Technical content on partner portal • Service Descriptions • BPOS  O365 Transition info • White papers • Security, SLA’s, Back-up & restore of data • SharePoint developer Guides • Links to Technet and other technical websites • ... • Technet: Online Services TechCenter • Technical Support Center • By phone: • Office 365: 0800 81 174 • BPOS: 0800 80 574 • Via a service request (Admin  Support  Service requests) • More information on the Technical support website

21. Trainings • Commercial trainings • Classroom trainings • June 27: Commercial training @ Belgacom • June 24 & July 5: Activation workshop @ Ingram Micro • Technical trainings • Webinars (by Ingram Micro) • June 9: Microsoft Exchange Online: what & new features • June 21: Microsoft Sharepoint Online ... what & new features • June 27: Microsoft Lync Online: what & new features • Classroom training • Advanced Training on Office 365 • Technical deep-dive training on Office 365 (3-days) • Conducted by Xylos and costs only 600 euro/pp (heavily sponsored by Microsoft) • Next training (new since today): July 5-7  Last sponsored training! • 3 other planned trainings already sold out!!!

22. Trainings • Online trainings • Microsoft Office 365 Partner Overview • Getting to Office 365 (BPOS to O365 transition) • Other Office 365 online trainings (Technical & Commercial) Subscribe to our RSS feed to stay informed about the latest Cloud trainings! All trainings can be found on our Online Services Partner (NL/FR) portal under the ‘Trainings’ tab

23. Support with Questions & Problems • O365 Community: http://community.office365.com • Office 365 support center: 0800 81 174 or via the website • For all kinds of commercial & technical questions about O365 • Only for Office 365 E-plan customers! • BPOS support: 0800 80 574 or via the website • Pre-sales support: via mailor call +32 2 704 32 59 • Support during a first deal or a complex deal • Your commitment: O365 sales training & technical deep-dive training • Contact your PAM • O365 Partner Account Managers • SMB segment: larsvh@microsoft.com • Preferred partners, CA and EPG segment: iwathion@microsoft.com • Very urgent/important Issue? • Log a service request • Contact your Office 365 PAM and clearly indicate why it is urgent/important  We can escalate

24. Quick O365 Updates

25. Partner Of Record Go to: http://portal.microsoftonline.com/

26. Partner Sales Dashboard • Design trial or purchase offers tailored to your customer’s needs. • Send personalized quotes to your customer. • You are automatically attached as Partner of Record! • Similar to the ‘Order On Behalf’ feature in BPOS http://portal.microsoftonline.com/ Go to: https://www.microsoftcloudpartner.com/

27. How to stay up-to-date? • Online Services Partner Portal (NL/FR) • O365 Newsletter • Monthly newsletter • Latest O365 news, updates, events, campaigns, trainings, related products, etc. • To subscribe send an e-mail to larsvh@microsoft.com • Microsoft Partner Newsletter • Monthly O365 Online Meetings • O365 Social Media: • O365 community • O365 on Twitter, O365 on Facebook, O365 YouTube channel

28. Conclusion: 3 Sites to Remember • www.office365.be • www.microsoftcloudpartner.com • Online Services Partner Portal (NL/FR)

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