Eastern CRI, the facts

1. Eastern CRI, the facts Bruce Pittingale Programme Director 05602 391 784 bruce.pittingale@btinternet.com

2. Raison d'être • Identified by region wide survey for NI187 • Service asked for by members • Wanted it to be • Fair • Transparent • Not interfere with other projects • Be a fall back position

3. Initial Objectives Provide sustainable practical interventions to households across the East of England:- • Insulate all cavity walls in the region by 2016. • Increase the loft insulation to a depth of 270mm where the current level does not exceed 150mm. • Install 270mm of loft insulation where the current level of insulation is below 60mm. • Ensure the project develops new streams of interventions so that installation companies diversify into other products as the market for retrofitting loft and cavity wall insulation becomes saturated.

4. Project Timelines • Identified challenge March 2009 • First meeting May 2009 • Steering Group formed 18th June 2009 • Installer PQQ launched 07th August 2009 • Contracts Manager PQQ launched 07th September 2009, not appointed • Launch of project 21st October 2009 • Coinciding with Energy Saving Week

5. Results to date No of enquiries - 1393 No of LA’s in region - 47 No. of LA’s participating - 39 Installation rate - approx 35%

6. Works since inception, 21/10/09

7. Programme Director Steering Group Treasurer CAN - East Management Centre Stakeholder Group Marketing Warm Front relationship Installer Network Call Centre Relationship Management with other projects CERT funds In place Software management Management of Project Bruce Pittingale,Programme Director Steering Group In place Treasurer Barry Boulter, Central Beds CAN – East Secretariat Team Built Warm Front contract signed Website operational

8. Strategic leaders • CAN – East: 47 Local Authorities across the Eastern Region • Steering Group: made up of market sectorse.g. energy suppliers, installers, LA’s, LAA’s, etc • Stakeholder Group: Warm Front, CERT funders, HIA’s, media, EST, Government Office, etc.

9. Stakeholder Group • Not formed yet • Attached to Steering Group • Chair, a member of the Steering Group • Call will be made for those interested • All sectors to be represented • Need to develop solid group action plan

10. Administration • Has been tendered for, no appointment made • Criteria • No connection with other projects or schemes • No connection with installers or managing agents • CAN – East Secretariat appointed in the interim • Will tender again once established.

11. Installers • Appointed through a tender process • Expressions of interest • Pre Qualification Questionnaire • Scored by appointment panel • All Attended invitation meeting before appointment • Memorandum of understanding signed by all

12. Appointed Installers and their areas Legend: Anglian Insulations Limited Aran Services Limited Kershaw Contract Services Limited Orion Insulation Limited Baring Insulation Limited

13. Working with others • Scheme is designed to work alongside others • It is a long term project • Can fill in when other projects cease • Is a one price scheme across the region • Provides a single branding across the region for all

14. Warm Front and other schemes • Agreement reached with Warm Front • Enquiries direct to EAGA portal • HEEP, agreement reached with HEEP steering group and manager • Database of grants built to establish if further grant available for customers • Customer given cheapest method of installation

15. Regional Database of Council Grants All Councils responded and gave their local grants to the Secretariat These have been incorporated in the website wizard Provides information dependent on what Council area is inputted.

16. Price list • Priority Group • Cavity Wall Insulation - £00.00p • Loft insulation, where less than 60mm existing - £00.00p • Top up loft insulation - £199.00p • Able to Pay Group • Cavity Wall Insulation - £149.00p • Loft insulation, where less than 60mm existing - £149.00p • Top up loft insulation - £229.00p Subject to Survey and qualification

17. Price List Information • We will keep an eye on pricing, whether it should be up or down • There are maximum square metres per product per house type, these are shown on the next slide. • Expanding the product base as time goes by • Developing interventions • Need to ensure one good price across the region

18. Maximum size of property types

19. http://www.easterncri.org It has a:- Loft pricing wizard Cavity wall pricing wizard Frequently asked questions Customer enquiry facility Contacts page The website

20. Reporting the performance

21. Marketing • Its own website • Links from member Council websites

22. Marketing & media A series of press releases across the Eastern region has resulted in a huge amount of free advertising Appointed Smye Holland to carry out structured media approach Some are listed below:- Hunts Post Bedford today Eastern Daily Press Cambridge Evening News Numerous radio interviews at local level

23. Eastern Carbon Reduction Initiative Branding • We have now established the branding for the project and we will utilise this co-ordinated approach for all projects

24. Advertising • Embarking on advertising through Council magazines, linking with editorial by Council • Purpose designed adverts, in partnership

25. Working locally • Work at a local level with Council projects, such as:- • SPEP – South Cambridgeshire • Village Energy Project – Breckland • Ward Energy Project – Cambridge City Council Working in partnership, the Council. Installer and Eastern CRI

26. Cambridge City Itinery • 14th January 2010 Managers meeting • 20th January 2010 Portfolio holder briefing • 30th January 2010 Councillor meeting • 31st January 2010 Train call centre staff • 31st January 2010 Identify three host communities • 28th February 2010 Speak to local groups • 31st March 2010 Commence local community works

27. Working at District Council level • Being the main energy point of contact for Customer Contact Centres of the local Councils, such as:- • Huntingdonshire DC • Cambridge City Council • Suffolk Coastal DC • Providing bespoke packages for individual Council requirements

28. Stakeholder group at launch event, includes, CAN East, NEA, EST, Installer, Eastern CRI and St Edmundsbury BC CAN East Chair, portfolio holder and model family CAN East Chair, CEO of St Edmundsbury BC and model family with insulation Local Launch Events Providing a launch event per Council using stakeholders, Chief Executives to deliver to the media. CAN East Chair, portfolio holder and model family

29. Funding • Initial funding was gained by creating memberships for installers • They have established budgets from all energy suppliers • We will continue to make introductions, have done so to two energy suppliers at present • Warm Front are a stakeholder and supporter of our project • Where there are problems gaining enough funding, we will work with installers

30. Common Purpose • All schemes want to insulate all properties in the area, but • This project is for the benefit of all • Monies raised will be used for further action • Financed by Referrals, • costs planned to be approximately £45,000 p.a.

31. Where do the profits go? This is decided by the Steering Group in association with the Member Local Authority • Provide extra grant aid through the Eastern CRI in the following year • The provision of providing or maintaining extra resource to the area (i.e. paying for staff) • Developing new projects through Parish Councils, etc. • Provision of high cost capital equipment, (promotional goods, etc.) • Develop projects to deliver NI 185, 186 or 187 objectives or pay for support services.

32. Any more questions, or Please contact:- • Bruce Pittingale, 05602 391784bruce.pittingale@btinternet.com