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Knowledge Management Initiative

Knowledge Management Initiative. C-H eXpert. Mission Statement. To deliver a successful and measurable implementation of knowledge management for technical problem resolution within the Cutler-Hammer Customer Global Support centers and, ultimately, to our customers for self-service. (Original scope

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Knowledge Management Initiative

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    1. Knowledge Management Initiative What Is Knowledge Management?

    2. Knowledge Management Initiative Mission Statement

    3. Knowledge Management Initiative

    4. Knowledge Management Initiative

    5. Knowledge Management Initiative

    6. Knowledge Management Initiative Roles

    7. Knowledge Management Initiative

    8. Knowledge Management Initiative

    9. Knowledge Management Initiative Critical Success Factors Requires a disciplined and systematic approach to knowledge collection. Allocate sufficient personnel and computing resources. Phased rollout to leverage lessons learned in previous stages. Set and communicate expectations up-front. Communicate the process thoroughly. Track results and statistics for the Knowledge Management process. Set statistical goals (realistic). Monitor and evaluate progress continuously. Knowledge contribution must be fully integrated into the daily routine of knowledge experts. Management buy-in and support are essential. Management should consider implementing incentives for contributing, developing and using knowledge.

    10. Knowledge Management Initiative Critical Success Factors Carefully choose initial participants for rollout and secure their commitment to the effort. Take into consideration: perceived need, obtainable benefits, interest, and conflicting priorities. Identify and carry through with appropriate training for each participant. Document process and progress. Communicate outward. Plan for post-production training needs (mentoring/coaching knowledge lab). Reaffirm management support, as necessary. Celebrate successes. Recognize achievements.

    11. Knowledge Management Initiative

    12. Knowledge Management Initiative

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