1 / 18

Quality Assured: Standards for NHS Library/Knowledge Services in England

Quality Assured: Standards for NHS Library/Knowledge Services in England. UHMLG 19 th June 2012. Introduction. About me Linda Ferguson, Deputy Director of Health Libraries NW, NW Healthcare Libraries Unit About this presentation Brief overview of NHS and its LKS

bona
Download Presentation

Quality Assured: Standards for NHS Library/Knowledge Services in England

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality Assured: Standards for NHS Library/Knowledge Services in England UHMLG 19th June 2012

  2. Introduction • About me • Linda Ferguson, Deputy Director of Health Libraries NW, NW Healthcare Libraries Unit • About this presentation • Brief overview of NHS and its LKS • History of quality assurance in NHS LKS • Developing national standards • Implementing standards in NW NHS LKS

  3. Current NHS Structure Department of Health Strategic Health Authorities (SHAs) Primary Care Trusts (PCTs) NHS Trusts (Hospitals) Opticians GPs Dentists

  4. The NHS & Its Libraries

  5. Quality Assurance

  6. Quality Assurance

  7. What Did the Standards Measure? COPMED – the first national standards • Philosophy and Management • Accommodation and Equipment • Library Collection • Library Finances • Staffing • Co-operation with other libraries • Information technology

  8. The NSF Standards 2008 • D1 - Managing Services and Knowledge, Risk and Information Governance (36 criteria) • D2 - Commissioning, Finance, Contracts and Partners (39 criteria) • D3 - Human Resources and Staff Management (96 criteria) • D4 - Infrastructure, Facilities and Safety (67 criteria) • D5 - Customer Engagement (36 criteria)

  9. Developing National Standards 2009-2010 • July 2009 - Agreed to use structure of NSF • Set up 3 working groups • Refined relevant criteria down from 274 to 48 • Shared work via wiki • Issued 2 drafts for consultation • Innovations – submission form and guidance • Issued April 2010

  10. 2012 Refresh • Task and Finish Group • SurveyMonkey to identify priorities for change • Reviewed suggestions for change • Updated admissible evidence, compliance guidanceand additional tools • Deleted 1 criterion • Added 2 knowledge management criteria • Issued April 2012 – 49 criteria

  11. Implementing Standards in NW NHS Libraries

  12. What Did Accreditation Achieve? • New posts • More investment • Refurbishments and new libraries • Raised awareness • Evidence for Deans and SHA • Innovation • Reflect on services provided

  13. Implementing Standards in NW NHS Libraries • Self-assessment of compliance with evidence • HCLU review and decide final compliance • Comments & explanation for different scores • Collation of results • Letters to Chief Executives • Development visits to Trusts

  14. NW Compliance

  15. What Next? National level: • Continue annual self-assessments • Analysis of data • Use wiki for additional guidance • Full review of LQAF in 2015 NW: • 2012 self-assessments • Development visits

  16. Any Questions?

  17. Contact Details Linda Ferguson Deputy Director of Health Libraries NW linda.ferguson@nhs.net NHS Library/Knowledge Services & SHA Library Leads (SHALL) www.libraryservices.nhs.uk www.libraryservices.nhs.uk/wiki

More Related