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TEAM ASSIGNMENT 10

TEAM ASSIGNMENT 10. Team 18. Team 18 – K15T01 - Member List. Question Context. Team analyzes provided Viking customer satisfaction data (Viking Customer Satisfaction Survey Data.xls ). Customer satisfaction survey results. The age of customer that attend the survey.

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TEAM ASSIGNMENT 10

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  1. TEAM ASSIGNMENT 10 Team 18

  2. Team 18 – K15T01 - Member List

  3. Question Context • Team analyzes provided Viking customer satisfaction data (Viking Customer Satisfaction Survey Data.xls)

  4. Customer satisfaction survey results

  5. The age of customer that attend the survey

  6. The distribution of satisfaction scores for question 1

  7. The distribution of satisfaction scores for question 2

  8. The distribution of satisfaction scores for question 3

  9. The distribution of satisfaction scores for question 4

  10. The distribution of satisfaction scores for question 5

  11. General satisfaction per question

  12. Customer summary of satisfaction from survey

  13. Analysis from customer comment

  14. Summary • Status: have a high customer satisfaction • Problem: • Big problem: from “installation aspect” => need to improve • Other small problem: May be acceptable

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