Business Skills BTEC APPRENTICESHIPS

1. Business Skills BTEC Apprenticeship Developments 2014 Pearson Work Based Learning and Colleges Business Skills BTEC APPRENTICESHIPS

2. Welcome and Introductions

3. Agenda • Event Timings: • 10.00 Welcome and introductions • 10.15 Background and development overview • 10.45 New apprenticeship qualifications in more detail • 11.30 Overview of BTEC apprenticeship resources • 12.00 Lunch and networking opportunity • 13.00 Guest video - Bal Samra, Commercial Director, BBC • 13.30 Practical implementation workshop • 14.45 Next Generation Apprenticeship Trailblazers • 15.00 Questions and close

4. Event Aims and Objectives: • Learn more about the changes affecting Apprenticeships in the business skills sector in England and Wales • Understand the new combined qualifications including level 2 and 3 Apprenticeships, and the changes to higher Apprenticeships • Hear about our new Business Skills BTEC Apprenticeship resources • Find out about our standalone BTEC qualifications • Ask questions and discuss the qualifications face-to-face with our sector experts and peers

5. Developments • Launch a new, integrated, high quality learner focused Pearson Business Skills (Business Administration, Customer Service and Management & Leadership) qualification and BTEC Apprenticeship offer • 01 September 2014: Launch of Pearson Business Skills BTEC apprenticeship offer • 01 January 2015: Launch of Business Skills BTEC non-apprenticeship qualifications

6. Background • Sectors affected: • Business Administration • Customer Service • Management & Leadership including Team Leading • Key drivers for change: • Updated National Occupational Standards • QCF qualification and unit review dates • Changes to SASE/W apprenticeships (Skills CFA project) • Pearson Integration

7. Background • Sectors affected: • Business Administration • Customer Service • Management & Leadership including Team Leading • Developments commenced May 2013: • Developed in consultation with the sector • Collaboration from 20+ Awarding Organisations • Offers flexibility and minimises duplication • Designed with ‘purpose’ and ‘progression’ • D

8. Business Skills Apprenticeships • Continued inclusion of Functional Skill, PLTS and ERR • No change to Higher Apprenticeship model (L4 & L5)

9. What is a Combined Qualification? • Typically competence-based, a combined (hybrid) qualification combines both knowledge and competency elements within a single qualification. • Some units will be competency-based • Some units will be fully knowledge-based • Some units will be internally-assessed • Some units can be externally-assessed • Employee Rights and Responsibilities (ERR) is included within the qualification structures (levels 1 – 3)

10. Assessment and Quality Assurance • Workplace assessment • Assessment of occupational competence should be generated and collected through performance within the workplace and under workplace conditions • Competency based units • Primary source of evidence for competency based units will be through portfolio of evidence • Full knowledge units • Internal assessment which will be assessed and verified internally and externally quality assured • Onscreen Assessments available from 01 October 2014

11. Onscreen Assessment Matrix

12. ERR and PLTS • Employee Rights and Responsibilities (ERR) • Integrated as an optional unit within the Level 2 and Level 3 combined qualifications • Alternatively can be evidenced by the Skills CFA ERR workbook or by an accredited ERR unit • Personal Learning & Thinking Skills (PLTS) • Mapped to the combined qualification to demonstrate where these skills will naturally occur • Must be achieved and evidenced however there is no requirement to evidence PLTS completion when applying for Apprenticeship certificates

13. Approval and DCS • Automatic centre approval for centres • Approved against the predecessor qualification within the last 6 months • Approved against the predecessor qualification for over 6 months providing learners have been registered within the last two years, and have not received a sanction above 0, 1 or 2 within the last year • Direct Claim Status (DCS) • DCS will not automatically transfer • Standards Verifiers (SVs) will work with Pearson centres to achieve DCS in a timely manner as and when is appropriate

14. Standalone Business Skills BTEC qualifications Knowledge Based Qualification (BTEC) • From 01 September 2014, a technical certificate will not be a component of an intermediate (level 2) and advanced (level 3) Apprenticeship framework. • New BTEC Qualification Offer: • Aligned to new Apprenticeships • Progression into and from an Apprenticeship • Aligned to updated standards and industry trends • Delivered as independent learning programmes • Suitable for traineeships, programmes of study and CPD • Operational from 01 January 2015

15. Tracy Sherriff Business administration

16. Pearson BTEC Level 1 Certificate in Business Administration (Combined Qualification)

17. Level 1 Certificate in Business Administration

18. Optional Units • To be selected from a wide range as appropriate to the learner • Manage time and workload • Use a telephone and voicemail system • Employee rights and responsibilities • Communicate in a business environment • Use office equipment • Meet and welcome visitors • Store and retrieve information • Produce business documents • Prepare text from notes • Handle mail • Using mail

19. Pearson BTEC Level 2 Diploma in Business Administration (Combined Qualification)

20. Level 2 Diploma in Business Administration

21. Pearson BTEC Level 3 Diploma in Business Administration (Combined Qualification)

22. Level 3 Diploma in Business Administration

23. Pearson Edexcel Level 4 NVQ Diploma in Business Administration (Combined Qualification)

24. Level 4 NVQ Diploma in Business Administration

25. Assessment Strategy: Business Administration • Some units will be externally assessed • ERR is an optional unit at levels 1 – 3 • There are currently barred units at level 3 & 4 only • Simulation can be applied to all level 1 Business Administration Units but it cannot be used at levels 2 – 4. • If a unit or part of a unit is simulated, it must be undertaken in a ‘realistic working environment’ (RWE) • Skills CFA encourages the use of an employer • direct model

26. Assessment Strategy: Assessor Requirements • Assessors must hold or be working toward an appropriate assessor qualification confirming competence to assess competence based qualifications. • Assessors working toward must be countersigned by a suitably qualified assessor. • Assessors who hold older assessor qualifications must demonstrate that they are able to work to the current assessment standards. • Assessors must be occupationally competent or have sufficient experience of the role for which they will be undertaking assessment.

27. Assessment Strategy: IQA Requirements • IQAs must hold or be working toward an appropriate qualification confirming competence to internally verify competence based assessments and candidates. • Working toward IQAs must be countersigned by a suitably qualified IQA. • IQAs who hold older verifier qualifications must demonstrate that they are verifying to the current standards. • IQAs must be occupationally competent or have sufficient experience of the role for which they will be verifying assessments.

28. Brenda Soar Customer Service

29. Pearson BTEC Level 1 Certificate in Customer Service (Combined Qualification)

30. Level 1 Mandatory Units

31. Pearson BTEC Level 2 Diploma in Customer Service (Combined Qualification)

32. Level 2 Mandatory Units

33. Pearson BTEC Level 3 Diploma in Customer Service (Combined Qualification)

34. Level 3 Mandatory Units

35. Pearson Edexcel Level 4 NVQ Diploma in Customer Service

36. Level 4 Mandatory Units

37. Assessment Strategy • Customer Service Assessor requirements: • Assessors must hold or be working toward an appropriate assessor qualification confirming competence to assess competence based qualifications. • Assessors working toward must be countersigned by a suitably qualified assessor. • Assessors who hold older assessor qualifications must demonstrate that they are able to work to the current assessment standards. • Assessors must be occupationally competent or have sufficient experience of the role for which they will be undertaking assessment.

38. Assessment Strategy • Customer Service IQA requirements: • IQAs must hold or be working toward an appropriate qualification confirming competence to internally verify competence based assessments and candidates. • Working toward IQAs must be countersigned by a suitably qualified IQA. • IQAs who hold older verifier qualifications must demonstrate that they are verifying to the current standards. • IQAs must be occupationally competent or have sufficient experience of the role for which they will be verifying assessments.

39. Management & lEADERSHIP

40. Qualifications Titles and levels • Pearson BTEC Level 2 Diploma in Team Leading (combined qualification) requiring 40 credits • Pearson BTEC Level 3 Diploma in Management (combined qualification) requiring 55 credits • Pearson Edexcel Level 4 NVQ Diploma in Management requiring 53 credits • Pearson Edexcel Level 5 NVQ Diploma in Management and Leadership requiring 53 credits • Pearson Edexcel Level 7 NVQ Diploma in Strategic Management and Leadership requiring 45 credits 39

41. Pearson BTEC Level 2 Diploma in Team Leading (combined qualification) - 601/3430/6 40

42. Optional units • To be selected as appropriate for the learner • Group B (a minimum of 12 credits) • Develop working relationships with colleagues • Contribute to meetings in a business environment • Principles of equality and diversity in the workplace • Promote equality, diversity and inclusion in the workplace • Manage team performance • Manage individuals’ performance • Chair and lead meetings • Encourage innovation • Manage conflict within a team 41

43. Optional units • Group B (continued) • Procure products and/or services • Collaborate with other departments • Participate in a project 42

44. Optional units • To be selected as appropriate for the learner • Group C (a maximum of 6 credits) • Health and safety procedures in the Workplace • Store and retrieve information • Handle mail • Employee rights and responsibilities • Deliver customer service 43

45. Optional units • Group C (continued) • Understand customers • Resolve customer service problems • Negotiate in a business environment • Develop a presentation • Deliver a presentation • Resolve customers’ complaints 44

46. Combinations Points to note • There are barred combinations so Contribute to meetings in a business environment cannot be taken with Chair and lead meetings • The profile is spiky with possible choices from level 3 units 45

47. Pearson BTEC Level 3 Diploma in Management (combined qualification) - 601/3396/X 46

48. Optional units • To be selected as appropriate for the learner • Group B (a minimum of 17 credits) • Promote equality, diversity and inclusion in the workplace • Manage individuals’ performance • Manage individuals’ development in the workplace • Chair and lead meetings • Encourage innovation • Manage conflict within a team • Procure products and/or services • Implement change • Implement and maintain business continuity plans and processes 47

49. Optional units • Group B (continued) • Collaborate with other departments • Support remote or virtual teams • Participate in a project • Develop and maintain professional networks • Develop and implement an operational plan • Encourage learning and development • Discipline and grievance management • Develop working relationships with stakeholders • Manage physical resources • Manage the impact of work activities on the environment 48

50. Optional units • Group B (continued) • Prepare for and support quality audits • Conduct quality audits • Manage a budget • Manage a project • Manage business risk • Manage knowledge in an organisation • Recruitment, selection and induction practice • Manage redundancy and redeployment 49