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BTEC Level 2 First Business

BTEC Level 2 First Business. Unit 7: Verbal and non-verbal communication in business contexts. Quiz at end!!. Learning Outcomes. Be able to use non-verbal communication skills Understand the purpose of verbal communication in business contexts

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BTEC Level 2 First Business

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  1. BTEC Level 2 FirstBusiness Unit 7: Verbal and non-verbal communication in business contexts

  2. Quiz at end!!

  3. Learning Outcomes • Be able to use non-verbal communication skills • Understand the purpose of verbal communication in business contexts • Be able to use verbal communication in business contexts

  4. Use show me boards... • This is an interactive presentation • Use the “show me” whiteboards to give your answers

  5. Verbal / non-verbal?

  6. Verbal / non-verbal?

  7. Verbal / non-verbal?

  8. Factoids • Only 7% of communication is verbal • Draw that as a pie chart on your show me boards

  9. Verbal • Communication WITH words • Write your favourite word on your show me board...

  10. Non-verbal • Communication WITHOUT WORDS • Use the show me board and display your favourite food without words • Can others guess from your non-verbal display what you wanted to say?

  11. How many? • How many non-verbal ways can you think to communicate? • Write your list on your show me board and see if the class can build a large list

  12. Non-verbal – the answers • Tone of voice • Eye contact • Gestures • Body movement • Appearance • Proximity • Posture • Facial expressions ~~~>

  13. 1) Be able to use non-verbal communication skills • A) Conveying a professional image • Appropriate dress or uniform to meet industry conventions or regulations • This means what people in business expect you to wear • Get ready to play yes or no

  14. How should you dress for an interview?

  15. How should you dress for business?

  16. How should you dress for business?

  17. How should you dress for business?

  18. 1) Be able to use non-verbal communication skills 1) Be able to use non-verbal communication skills • Personal Hygiene • Sound organisational skills • Good time management • Professional business like manner • Use the show me boards to write down what you think each of these means? • For example: Personal Hygiene: Clean, tidy hair, cleans hoes etc

  19. 1) Be able to use non-verbal communication skills • Answers: • Personal Hygiene • Teeth • Hair • Washing • Nails • Diet • Sleep

  20. 1) Be able to use non-verbal communication skills • Answers: B Sound organisational skills Working to deadlines Balancing work and home life Planning

  21. 1) Be able to use non-verbal communication skills • Answers: C. Good time management • Being on time for work • Prioritising tasks • Setting goals Create your own time management square – which one is your crisis square?

  22. 1) Be able to use non-verbal communication skills • Answers: • Professional business like manner • Handshake • Professional attitude • Hard working • Business like when dealing with staff and customers

  23. 2)Understand the purpose of verbal communication in business contexts • Purpose • To inform • To confirm • To promote • To request • To instruct

  24. 2)Understand the purpose of verbal communication in business contexts • Formal communication • Meetings • Telephone contacts • Technical enquiries • Customer complaints • Presentations • Informal communication • Gossip • Chatter • Banter • Get ready to play formal or informal....

  25. Formal or informal communication?

  26. Formal or informal communication?

  27. 3) Be able to use verbal communication in business contexts • Listening skills • Listen to and understand instructions given verbally • In pairs half of the group turn their back to the screen • The other half give instructions from the next slide for their pair to draw...

  28. Get your pair partner to Draw this map on their show me board....

  29. 3) Be able to use verbal communication in business contexts • One-to-one communication • Methods to convey messages • Language and expressions • Messages for different situations • With a pair sit opposite and try and use NO gestures at all and just use words to describe: • A) A holiday you have been on or a place you have been to • B) What it feels like on the last day of term before summer

  30. 3) Be able to use verbal communication in business contexts • Hold a group discussion, your school is thinking of reducing the six weeks summer holiday. • Some of your role play group should represent the staff at the school • Others can be senior school students • Everyone should speak... • Working in a group situation • Make relevant contributions to a group discussion about business tasks • Meetings • Team briefings • Respond appropriately to others • Move a discussion forwards

  31. Assignments • 1 . Communication – create a presentation • 2. One to one discussions • 3. Group discussion

  32. Quiz • Define verbal communication • Define non-verbal communication • List 6 ways that people use non-verbal communication • How should you dress for business? • What is formal communication? • What is informal communication?

  33. Like this? • Then pop into: • www.revisionstation.co.uk • A daily business cartoon, a blog, links, videos, powerpoints, all free for business teachers to share...

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