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Performance Dashboard

Division of Student Transportation. Performance Dashboard. 1:18 min. Avg. Call Wait Time. ON TIME June 10 – June 14, 2013. 1:15 min. RELIABLE As of April 29, 2013 7.9 years Average age of fleet. Avg. Call Duration. 97.8%. Delivery before bell. 1223. # Calls Answered. 96.5%.

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Performance Dashboard

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  1. Division of Student Transportation Performance Dashboard 1:18min Avg. Call Wait Time ON TIME June 10 – June 14, 2013 1:15 min RELIABLE As of April 29, 2013 7.9 years Average age of fleet Avg. Call Duration 97.8% Delivery before bell 1223 # Calls Answered 96.5% Delivery 35 - 5 min before bell CUSTOMER FOCUSED June 10 – June 14, 2013 EFFICIENT June 10 – June 14, 2013 100% Routing changes implemented within 3 days SAFE May 2013 2.9 Preventable accidents per 100,000 miles 93.6% On-Time Delivery 30 - 10 min before bell 92.4% % Calls Answered Parent Resource Center

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