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Managing Your Retail Outlets – in Near Real-Time

Managing Your Retail Outlets – in Near Real-Time. Sample Retail Functions. Financial Planning Merchandise Planning Demand Management Sourcing Supply chain execution Store labor scheduling Price Management Price optimization New product introduction Task management Store operations

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Managing Your Retail Outlets – in Near Real-Time

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  1. Managing Your Retail Outlets – in Near Real-Time

  2. Sample Retail Functions • Financial Planning • Merchandise Planning • Demand Management • Sourcing • Supply chain execution • Store labor scheduling • Price Management • Price optimization • New product introduction • Task management • Store operations • Store orders • Customer accounts • Advertising, marketing promotions • Loyalty • Store performance • Financial accounting • Private Label • Real Estate Management • Service Management

  3. Typical Retail Business Topology Retail Business Domain Suppliers Customers Back Office Distribution Centers Profile 1 Stores Profile 2 Competitors

  4. Retail Enterprise Applications Trends • Custom and Packaged Apps Exist • Provide added structured capabilities previously un-served • Yet various retail segments are so diverse, that… • Best of Breed Apps Rule • “… for most, the standardization, integration, and uniformity benefits an application suite or ERP implementation do not yet outweigh the immaturity of the emerging retail suites…” (Forrester May 2008)

  5. Process Management, the BIG Differentiator • Unique back office and customer-facing process drive value • Fulfillment, availability, customer service, pricing, and promotions • Align your business functions to corporate strategy • People, systems, visibility, speed, consistency, collaboration, sequence, automation…

  6. Retailing Challenges to Process Differentiation • Business Processes • Collaboration with departments and business partners • “Swivel Chair Integration”: People  Swivel Chair  Systems • Legacy Infrastructure • Computing Systems (hardware) • Custom Applications (e.g. Mainframe product catalog) • Management • Process • Exceptions • Security • “Retailers told Forrester that the biggest challenge would be to bring more established legacy apps up to the standard of newer releases.” (Forrester May 2008)

  7. Today’s Challenge – Mind the Gap • Goals and objectives • Enterprise Models • Relationships & Future State Process Analysis & Optimization Strategy & Enterprise Architecture Process Execution & Management • Modeling • Simulation • Optimization (Six Sigma, SCOR, ITIL…) • Design • Integration • Automation • Metrics and Monitoring

  8. Typical Retail Business Topology Retail Business Domain Suppliers Customers Back Office Distribution Centers Profile 1 Stores Profile 2 Competitors

  9. Integration is most often done using FTP • File Transfer – not Message-Orientated Middleware – is “the most popular transport mechanism for both internal and external integration projects.” • Gartner also “firmly believe that 65-70% of application integration, both internally and externally is being done using FTP.”

  10. Modern Enterprise File Transfer Needs • Event Listeners / Publishing • File Transfer and Data Integration • Centralized Management and Monitoring • Process Coordination • Auditing and Statistics • Exception Event Monitoring and Handling • Batch and Real-time Integration Support(a Service-Oriented Architecture marriage) • Development (Batch & Real-time) An organization’s attempt for solution often involves significant home grown development efforts and lots of manual intervention

  11. Metastorm Integration Manager (MIM) • Ubiquitous , Enterprise Integration and Service Management Infrastructure for Data-Centric, Process-Centric, and Legacy-Centric Integration • Facts • Support for multiple computing environments and languages: Windows, Unix, Linux, i5/OS, z/OS, CICS | .NET, Java, Cobol, C/C++… more • Process Design a Execution a Auditing • Centralized Management, Auditing and Recovery • Real-time and Batch Interaction support: Files, Databases, Messaging, and Language Interfaces • Compliance and Security • Compatible with existing Technologies

  12. Listening for and responding to your data: Directory Monitor (Dirmon) From the central control tool you can configure Dirmonfor any MIM node. The Result: The lowest common denominator, a file, now becomes a viable event-based integration point; extending existing apps and reducing complexity At the highest level in a node you can set up the poll interval and other parameters. From here you create the directory monitor entries. DELLC640 X+1 X+2 Business Process Handling CPIWINXP Application Dirmon

  13. World Class, Industry Leader in MFT and Data Integration The Result: File-centric data becomes a more integral part of the SOA strategy; create a common bridge between real-time and batch integration styles

  14. The Integration Pit Stop: Transaction Repair and Retry of System Processes The Result: Fix errors faster and exceed customer expectations of your organization’s data and process management sophistication.

  15. Functions to Solutions • Financial Planning • Merchandise Planning • Demand Management • Sourcing • Supply chain execution • Store labor scheduling • Price Management • Price optimization • New product introduction • Task management • Store operations • Store orders • Customer accounts • Advertising, marketing promotions • Loyalty • Store performance • Financial accounting • Private Label • Real Estate Management • Service Management

  16. MetastormEnterpriseTM MetastormProVisionBPA Business Process Analysis – including process modeling, simulation, Six Sigma and other optimization methods. Metastorm Discovery™ Business Process Discovery – enabling understanding and analysis of current operations. Metastorm ProVision®I Enterprise Modeling & Business Architecture – including modeling of people, systems, processes, data, services, and critical interrelationships. Metastorm BPM® Business Process Management for roundtrip process improvement – including design, automation, analysis, and monitoring of both human and system-based processes. Metastorm Integration Manager Process Integration - enabling legacy & mainframe process integration, SOA development, and high-volume managed file transfer.

  17. Want to learning More? • Upcoming follow-up Webinars • “Elegantly Rip out FTP” – demo-oriented webinar focusing on how to increase the value of Managed File Transfer together with the rest of your Service-Oriented Architecture (Mid-September) • Additional webinars: http://www.metastorm.com/events • Direct Communication • Product Manager, Metastorm Integration Manager • doug.johnson@metastorm.com • +1 (813) 639-6534 • Please make reference to this Webinar in correspondence

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