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Web Referral and Physician Portal: Tools to Drive the Transplant Enterprise

Learn about the Web Referral and Physician Portal, two powerful tools that drive the transplant enterprise. Find out how the web referral process works, its benefits and challenges, and the potential impact of the Physician and Dialysis Center Portal.

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Web Referral and Physician Portal: Tools to Drive the Transplant Enterprise

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  1. Web Referral and Physician Portal:Tools to Drive the Transplant Enterprise David D. Lewis Transplant Administrator St. John Medical Center Tulsa, Oklahoma

  2. St. John Portals • Web Referral (recipient) • Physician and Dialysis Center • Living Donor Referral

  3. Web Referral Process – The Basics • Referring Person enters a referral via a secure link. • Immediately after submitting the referral, the referring person receives a confirmation email. 3. SJ referral coordinator receives an email notification that a referral has been received. A. Referral flows into the online referral program/holding area. 4. SJ referral coordinator contacts the patient within one business day and moves the referral into the kidney program.

  4. Web Referral Process – Key Facts • 95% of referrals received via web. • In the ten month period since implementation referrals are up 76%. • Saved 400 hours annually of staff time. • Tracking patients who do not answer on the first call is easier (create action).

  5. Web ReferralPositives • No paper – increases productivity. • No paper – reduces transcription errors. • Well received by our referral partners. • “so much easier to refer to St. John than other programs.” • Information readily available – staff documenting in progress notes (conversations or records request)

  6. Web ReferralThe Negatives • Major, major, major headache when the link goes down! • There are people out there who think a fax machine is high tech. • Duplicates easy to create.

  7. Web Referral Key Learning’s • Initial roll-out is very important. • Include downtime in QAPI process. • Need a process to ensure the link is functioning properly at all times. • Customize URL to include your center’s name and purpose.

  8. Physician and Dialysis Center Portal Basic Concept Allows the referring nephrologist access (view only or otherwise) to the transplant patient’s OTTR record. Only the physician portal currently exists.

  9. Physician and Dialysis Center PortalThe St. John Experience • Very few physician’s currently utilizing. • Currently configured to only allow physician of record to see patient. • 90% of referrals come from dialysis centers which has no access. • No marked benefit realized to date.

  10. Physician and Dialysis Center Portal Tremendous Opportunity Exists for this to Have a Significant Impact

  11. Physician and Dialysis Center PortalThe Future • Allow physician groups to see all patients in the practice. • Up to 3 dialysis center staff to have access for patients from their facility. • “Landing page” that appears after login with a list of patients the user can access. • Possible addition of a “messaging” system that is not part of the OTTR record (unless added by a transplant staff member).

  12. Q & A

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