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Presented by: Wendy Lowe Besmann October 19, 2013 NAMI Maryland Conference

Presented by: Wendy Lowe Besmann October 19, 2013 NAMI Maryland Conference. ROAD MAP training is based on the workbook

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Presented by: Wendy Lowe Besmann October 19, 2013 NAMI Maryland Conference

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  1. Presented by: Wendy Lowe Besmann October 19, 2013 NAMI Maryland Conference

  2. ROAD MAP training is based on the workbook Team Up for Your Child: A Step-By-Step Guide to Working Smarter with Doctors, Schools, Insurers, and Agencies (by Wendy Lowe Besmann, Melton Hill Media, 2008,2012) Available in Spanish as Colaboración: Lo mejor para su hijo (2013).

  3. ROAD MAP can help you…. • Find your way through confusing systems to get the help your family memberneeds. • Get the respect, attention, and efficiency your family deserves. • ROAD MAP is all about helping • others to help you and your family

  4. Finding the New Normal Finding the New Normal for your familyis all about mobilizing the STRENGTH and SUPPORT you need to get help WITHOUT getting overwhelmed. YOU CAN DO IT! When a Family member has Problems Parents/caregivers can feel stressed out, angry, confused, scared…and sometimes we feel absolutely OVERWHELMED.

  5. Finding the New Normal …Can mean learning to work with a team of professionals and systems that may not see “The Big Picture” of your family member’s strengths and needs. I only see your family member during a short appointment at my office—maybe during a crisis. Pretty limited view from here!

  6. Sharing “The Big Picture” I may know why a behavior happens, how my own system works and how our system can help. But I’M the one who sees THE BIG PICTURE--what happens everyday–what other providers are doing—and what I want for my family’s future. Families can also gather and share information from their Circle of Support!

  7. Who’s on the “treatment team?” The professionals on this team are often called “Service Providers” or “System Providers.”

  8. Five Routes of the ROAD MAP Keep good records—but use shortcuts. Learn key words that open doors, and tell a clear “symptom story.” Ask questions that are likely to produce the most useful answers. Stay alert for common mistakes made by people and systems. Help all professionals who serve your family stay informed about treatment progress and life changes.

  9. 1. Keep Good Records—but use shortcuts. I keep paperwork organized and available for appointments, meetings, and phone calls. At the end of the year, stick me on the shelf—I’m a convenient annual record of treatment!

  10. A “Symptom Story” is a list of the top 1-5 things that concern you about your family member’s health, behavior or development. It can help you and the provider decide where to focus first! Insurance pays for behavioral health care that is considered medically necessary to treat symptoms. 2. Learn key words that open doors--and tell a clear “Symptom Story.” Amazing But True: Busy providers pay more attention when you pull out a WRITTEN list!

  11. 3. Ask questions that are likely to produce the most useful answers. Who..What…When…Where…Why…Can you please explain? Remember to ask about NEXT STEPS! Better write it down!

  12. 4. Stay alert for common mistakes made by people and systems. Do you need me to sign a release form for that? Make life easier by CHECKING parts of the system where stuff often gets stuck!

  13. How should I contact you if…. 5. Help all professionals who serve your family stay informed about treatment progress and life changes. ….Something happened at school last week….The primary doctor prescribed….the youth group leader said….

  14. Road Map 1: Review YOU CAN DO IT!! • THE “FIVE ROUTES” TO BETTER SERVICES • Keep good records—but use shortcuts. • Learn key words and tell a clear Symptom Story. • Ask questions that produce the most useful answers. • Stay alert for mistakes made by people and systems. • Help everyone stay informed about progress and life changes.

  15. Families can learn a lot from other families! Contact Wendy Besmann at wendy@meltonhillmedia.com Learn more at http://teamupforyourchild.com

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