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ISQA 429

ISQA 429. Information Flows Performance Measurement. Columbia River Bar. http://www.youtube.com/embed/ByGSMmenPDM?rel=0. MRP MRP II DRP DRP II ERP WMS TMS EDI. RFID Bar Code CPFR VMI Kanban TOC. Alphabet Soup: Controlling SLM Processes. RFID.

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ISQA 429

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  1. ISQA 429 Information Flows Performance Measurement

  2. Columbia River Bar http://www.youtube.com/embed/ByGSMmenPDM?rel=0

  3. MRP MRP II DRP DRP II ERP WMS TMS EDI RFID Bar Code CPFR VMI Kanban TOC Alphabet Soup:Controlling SLM Processes

  4. RFID • http://www.youtube.com/watch?v=4Zj7txoDxbE

  5. Performance Measurement • Quality • On-Time • Cost • Product or Service • Administrative Cost

  6. Performance Measurement • Benchmarking • Activity Reporting • Orders Processed • Inventory Accuracy • Balanced Scorecard

  7. Balanced Scorecard • External Customers • Internal Customers • Improvements • Labor • Process • Financial • Operating Costs • Net Profit • ROI

  8. Balanced Scorecard • Strategic Goals • Logistics Strategies • Tactical Activities • Performance Measures

  9. Financial Questions • What is a Quick Ratio? • Look at the balance sheet on pg. 55. • What do you think?

  10. Logistical Performance • On-Time Deliveries • Freight Damage • ROA • Total Logistical Costs • Productivity • Energy • Standardization • Transportation • Warehouse • Inventory

  11. Performance Measurement • Purchasing? • Transportation? • Production? • Inventory?

  12. Group Exercise • What are the three most important performance measures you, as the general manager, would want to see fir each of the four areas? WHY?

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